Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other areas like health, AWS & higher education.

We have implemented Salesforce solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Key responsibilities:

Journeys and automations

•          Maintain, troubleshoot and enhance Journey Builder journeys and Automation Studio automations, and build new ones when needed.

•          Monitor automation runs, imports and SQL queries, and fix failures before they affect recipients.

•          Simplify automations over time to reduce manual effort and failure points.

Data and governance

•          Design and maintain data extensions, data filters and sendable/relational data models.

•          Keep subscriber data high quality, including consent, unsubscribe handling, suppression and list hygiene.

•          Support data flows between Salesforce CRM and Marketing Cloud, including Marketing Cloud Connect.

Email templates and content

•          Build and maintain email templates, content blocks and landing pages.

•          Write and debug AMPscript (and SSJS where appropriate) for personalization and dynamic content.

•          Make sure communications meet accessibility, branding and privacy requirements.

Support, testing and release

•          Resolve escalated Marketing Cloud incidents within agreed service levels, and do root cause analysis on recurring issues.

•          Test all changes, including test sends, rendering checks and data validation, and record test cases.

•          Take part in sprint planning, estimation, change reviews and release readiness.

Reporting and enablement

•          Maintain tracking, analytics and reporting on send performance and deliverability.

•          Train business users on new Marketing Cloud features and releases, and keep documentation current.

Required qualifications

•          4+ years of hands-on Salesforce Marketing Cloud development and administration.

•          Strong skills in Journey Builder, Automation Studio, Email Studio and Content Builder.

•          Advanced AMPscript and SQL, plus working knowledge of SSJS.

•          Experience with data extensions, subscriber and consent management, and data governance.

•          Experience with Marketing Cloud Connect and Salesforce CRM integration.

•          Experience with production support under defined service levels.

•          Experience working in Agile/Scrum using Jira and Confluence.

•          Strong communication skills, including the ability to explain technical issues to business stakeholders.

Preferred qualifications

•          Salesforce Marketing Cloud Developer and/or Email Specialist certification. Marketing Cloud Administrator or Consultant certification is an asset.

•          Experience with multi-business-unit Marketing Cloud environments.

•          Familiarity with Service Cloud and Experience Cloud.

•          Experience with Marketing Cloud APIs (REST/SOAP) and deliverability monitoring.

•          Public-sector or regulated-industry experience, including Canadian privacy (CASL, PIPEDA) and accessibility requirements.

How we work

•          Hours: Standard business hours, Eastern Time (Monday to Friday). You may occasionally need to join escalations for high-priority incidents.

•          Delivery model: Agile sprints with regular releases, Salesforce seasonal release cycles, and ITIL-aligned incident, problem and change management.

•          Tools: Jira / Jira Service Management, Confluence, Bitbucket/Git, Postman and automated testing tools such as Provar, Appium, Zephyr and JMeter.

•          Service levels: The work is measured against defined service levels for response, restoration and escalation.

•          Knowledge sharing: The team keeps runbooks and knowledge base articles current and cross-trains, so knowledge is never held by one person.

 
Location: Remote