About The Role

The Loss Mitigation TL is a senior leadership position within the Operations department, responsible for overseeing and optimizing all loss mitigation activities, processes, and performance. With significant autonomy and visibility, this role leads a team of specialists focused on reducing delinquency, minimizing credit losses, and improving recovery outcomes while maintaining a strong customer-centric and compliance-driven approach. Leveraging at least 10 years of industry experience, the Loss Mitigation TL will guide strategy execution, coach and develop team members, and collaborate cross-functionally with Risk, Legal, Compliance, and Finance to ensure operational excellence and adherence to regulatory standards. This full-time, salaried position is ideal for a seasoned professional who can balance analytical rigor with effective people leadership and clear communication.

What You'll Do

• Lead and manage the day-to-day operations of the Loss Mitigation team within the Operations department, ensuring performance against key metrics and service-level standards.
• Develop, implement, and continuously refine loss mitigation strategies, workflows, and policies to reduce delinquency rates, charge-offs, and overall credit losses.
• Supervise, coach, and mentor team members, providing regular feedback, performance evaluations, and individualized development plans to build high-performing talent.
• Monitor portfolio performance, trends, and risk indicators; analyze data to identify root causes and recommend tactical and strategic improvements.
• Establish and track team KPIs, including cure rates, roll rates, recovery performance, and customer satisfaction metrics, and report results to senior management.
• Ensure all loss mitigation activities are performed in full compliance with internal policies, regulatory requirements, and applicable laws.
• Partner closely with Risk, Compliance, Legal, and Finance to align operational practices with risk appetite, regulatory guidelines, and audit expectations.
• Oversee complex or escalated customer cases, providing guidance on appropriate solutions such as repayment plans, restructuring, or alternative workout options.
• Collaborate with technology and process-improvement teams to identify automation opportunities, system enhancements, and operational efficiencies.
• Support the development and maintenance of standard operating procedures (SOPs), training materials, and quality assurance frameworks for the loss mitigation function.
• Participate in or lead special projects, pilots, and initiatives aimed at optimizing collections, recoveries, and customer experience outcomes.
• Prepare and deliver regular reports, presentations, and updates to senior leadership on team performance, emerging risks, and strategic recommendations.
• Foster a culture of accountability, transparency, and continuous improvement, encouraging collaboration and knowledge-sharing across the broader Operations team.

Qualifications

• Bachelor’s degree in business, finance, accounting, economics, or a related field; advanced degree or relevant certifications preferred.
• Minimum of 10 years of progressive experience in loss mitigation, collections, recovery, credit risk, or a closely related function within financial services or a similar regulated industry.
• Proven experience leading teams in an operational environment, including setting priorities, managing workloads, and achieving performance targets.
• Deep understanding of loss mitigation strategies, tools, and best practices, including restructuring, repayment plans, forbearance, and other workout options.
• Strong knowledge of applicable regulations, compliance standards, and industry guidelines related to loss mitigation, collections, and customer treatment.
• Demonstrated ability to analyze complex data sets, identify trends, and translate insights into actionable operational improvements.
• Excellent people leadership skills, with a track record of coaching, developing, and motivating high-performing teams.
• Exceptional communication skills in English, both written and verbal, with the ability to explain complex concepts to diverse stakeholders.
• Strong problem-solving and decision-making abilities, with sound judgment in managing escalated or sensitive customer situations.
• High level of integrity and attention to detail, with a commitment to accuracy, documentation, and audit readiness.
• Comfort working in a fast-paced, evolving environment, with the ability to manage multiple priorities and deadlines.
• Proficiency with core office and analytics tools (e.g., Excel, reporting platforms, and case management systems); experience with loss mitigation or collections platforms is a plus.

About Consolidated Analytics:

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.

Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.

What sets us apart?
We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.

Core Services
• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)

Our Evolution
Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.

We’re not just a vendor, we’re a partner built for transformation.