People Partner (Retail)

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

Cullen is growing fast, and our showroom teams need strong people practices and confident leaders to grow with us. As our People Partner (Retail), you will be the People & Culture partner to our showroom network, making sure our people practices help retail teams perform well and reflect our promise of unreasonable care. Reporting to the Head of People and Culture and based in our Kew office, you will work closely with the Head of Retail Performance and our Regional Executives.

Key responsibilities include:

• Turn the P&C and Retail strategies into a practical retail people plan, and advise on organisation design and workforce planning.
• Own retail employee relations end to end, advising managers with procedural fairness and running investigations for low and medium-risk matters.
• Apply employment law and the Award to retail decisions, including Sunday and late-night trading, and lead consultation on roster and workplace change.
• Lead the people side of change across the showroom network, equipping Regional Executives and Showroom Managers to lead it with their teams.
• Coach Showroom Managers, Assistant Showroom Managers and Regional Executives on feedback, difficult conversations and probation outcomes.
• Use turnover, engagement, sales and appointment data to show whether results come from hiring, performance or rostering, lead retention actions, and report monthly with clear owners.

What we are seeking:

• Proven experience in an HRBP, People Partner or senior HR generalist role, ideally in multi-site retail or a client-facing sales business.
• Strong employee relations experience across performance, conduct, grievances and investigations, run with procedural fairness.
• Working knowledge of the Fair Work Act, NES and General Retail Industry Award, including classification, penalties and consultation.
• Proven change management experience, from impact assessment and consultation to communications and adoption tracking.
• A confident coach of frontline and multi-site managers who builds their ability, influences senior leaders and holds a firm position on risk.
• A data-led, commercially minded approach that links people actions to sales, productivity and retention, with willingness to travel to showrooms, take early or late calls across time zones, and the right to work in Australia.
• Desirable: HR or IR qualification, global organisation, luxury retail or jewellery experience, and Rippling or Culture Amp.

What we offer:

• The chance to partner with leaders and shape the people experience of a rapidly scaling global brand.
• Monday - Friday supportive corporate culture in our modern Kew office, with convenient parking options and access to public transport nearby
• Generous staff discounts on our fine jewellery, plus a 20% discount for your friends and family.
• An extra week of paid volunteer leave every year to support a charity close to your heart.
• Sponsorship of a child in need via Baptist World Aid for every full-time team member who joins our family.