About DTIQ Technologies, Inc

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

We’re looking for a highly skilled and detail-oriented Customer Success Manager based in the Philippines to support our growing portfolio of enterprise SaaS clients. This is a fully remote role where you’ll collaborate closely with a US-based team and play a key role in driving customer value, retention, and growth.

What You’ll Do

·                  Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction

·                  Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders

·                  Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)

·                  Identify opportunities for account growth, expansion, and increased product adoption

·                  Act as the voice of the customer and advocate for improvements with internal teams

·                  Deliver a high standard of service with strong attention to detail and follow-through

What We’re Looking For

·                  5+ years of experience in Customer Success, Account Management, or a similar client-facing role

·                  Proven experience managing enterprise-level SaaS accounts

·                  Experience working with US-based clients or companies (comfortable with time zone overlap)

·                  Strong background in SaaS environments, ideally in companies with $25M+ ARR

·                  Demonstrated ability to lead QBRs and drive customer engagement strategies

·                  Excellent English communication skills (verbal and written)

·                  Highly organized with exceptional attention to detail

·                  Proactive, with a strong sense of ownership and urgency

·                  Collaborative team player who thrives in fast-paced, remote environments

Why Join Us

·                  Work directly with a global, high-growth SaaS company

·                  Competitive compensation aligned with top Philippine market rates

·                  Remote-first culture with flexible working arrangements

·                  Opportunities for career growth and exposure to international clients

·                  Be part of a supportive, respectful, and high-performing team