About Ortiz-Butler

About The Role

As an Implementation Manager in our Customer Support department, you will play a pivotal role in ensuring the seamless integration and rollout of enterprise resource planning (ERP) solutions for our clients. This salaried, full-time position demands a collaborative approach, strong project management skills, and a client-first mindset. You will work closely with clients and internal teams to deliver tailored implementation plans that drive business success while managing timelines and ensuring top-notch execution. This role offers a dynamic environment where you can grow your expertise while making a direct impact on client satisfaction and operational efficiency.

What You'll Do

• Lead full-cycle ERP implementation projects from initiation to completion, ensuring on-time and on-budget delivery.
• Collaborate with clients and internal teams to assess business needs and configure ERP systems to deliver tailored solutions.
• Coordinate project timelines, resources, and stakeholders to ensure smooth execution and adherence to objectives.
• Provide hands-on support and training to clients during and after the implementation process to ensure a successful transition.
• Proactively address challenges and risks, providing innovative solutions to mitigate potential project delays or issues.
• Develop and maintain comprehensive project documentation, status reports, and client-facing communications.
• Act as the primary point of contact for clients during implementation, ensuring their needs are met and expectations are managed.
• Foster strong relationships with clients, delivering exceptional customer service and identifying opportunities for process improvements.

Qualifications

• A minimum of 3 years of experience in ERP integration, project management, or client management roles.
• Strong understanding of ERP systems and implementation methodologies.
• Proven ability to manage multiple projects with competing deadlines in a fast-paced environment.
• Excellent organizational, time management, and communication skills in English.
• Client-focused mindset with a demonstrated ability to build trust and maintain strong relationships.
• Detail-oriented approach with the ability to troubleshoot and provide creative solutions to challenges.
• Proficiency in project management tools and methodologies.
• Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience).