Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 2,000+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.

Etix is seeking a motivated, proactive Technical Support Specialist based in our Morrisville, NC office. This role is ideal for someone who takes initiative, enjoys learning, and consistently delivers results that exceed expectations. You will tackle a wide range of technical challenges across the Etix system and support third-party tools used by teams throughout the organization.

You should be comfortable managing multiple tasks at once while maintaining clear, friendly communication with both internal partners and external stakeholders.

Work location & flexibility

We operate on a hybrid schedule where employees are generally expected to work from the office four days a week, with one flexible remote day per week.

Who We’re Looking For

• You are detail-oriented and methodical in how you execute tasks
• You stay calm under pressure and approach problems in a solution-oriented way
• You communicate clearly and professionally in writing and verbally
• You can innovate and solve problems creatively, even when the path is not obvious
• You can meet constant deadlines while managing multiple tasks simultaneously
• You work well independently and also thrive in a team environment
  
  

What you’ll do

• Resolve internal tech support tickets across all departments in a timely manner
• Set up and test client merchant accounts and payment devices
• Construct and run database queries using Oracle SQL and PostgreSQL
• Manage integrations between internal systems and SaaS tools (Jira, Google, Front, CyberSource, DataDome, PayConex, Slack, and others)
• Support the initial setup and ongoing troubleshooting of client connections to the Etix API
• Troubleshoot corporate equipment (computers, network equipment, conference room systems, etc.)
• Participate in an on-call rotation (one week at a time), including tasks such as monitoring server load, overseeing on-sales, and responding in inter-departmental Slack channels

Preferred Experience

You do not need every item below, but you should be comfortable learning and using tools like:

• Jira
• SQL (including Oracle SQL and PostgreSQL)
• Jenkins
• Google Workspace
• API platforms and integrations
• Mac and PC hardware troubleshooting

Benefits

• Healthcare: Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners.

• Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Limited Purpose Flexible Spending Accounts (LPFSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings. 
• Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).
• Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling. 
• Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays. 
• Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family. 
• Work Attire Program: Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members. 

Other Information

• No sponsorship or H1B situations can be accommodated
• Relocation is not available for this position