We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the United States.

Who is eXp? 

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

The Operations Coordinator owns the execution and operational consistency of programs hosted by eXp University and eXp Elevate Coaching, ensuring programs are launched, managed, and scaled effectively across a high-volume, virtual environment.

This individual works closely with US-based staff and Virtual Assistants (VAs) to coordinate execution, maintain operational standards, and continuously improve processes for program setup, launch, and delivery. This is not a task-execution role, but one that ensures accountability, alignment, and consistency across distributed resources and systems.

This role is critical to ensuring consistent program delivery at scale and cannot be fulfilled through task-based support alone, as it requires ongoing ownership, coordination, and accountability across people, processes, and systems.

• Program Oversight & Execution:
• • Own and coordinate the execution of eXp University and eXp Elevate Coaching programs from initiation through completion
  • Drive program scheduling, setup, launch, and live execution to ensure timelines and quality standards are met
  • Proactively identify and resolve operational gaps to maintain consistent delivery
• Collaboration & Support:
• • Coordinate US-based staff and Virtual Assistants to execute program-related tasks against defined processes and timelines
  • Provide clear direction, resources, and expectations to ensure consistency and quality in execution
  • Ensure accountability across all contributors supporting program delivery
• Process Coordination & Improvement:
• • Own and maintain Standard Operating Procedures (SOPs) for all key program activities
  • Utilize and refine workflows to ensure programs meet operational goals and timelines
  • Identify and implement automation and workflow improvements while maintaining ownership of end-to-end execution across programs
• Stakeholder Communication:
• • Serve as the operational liaison between eXp University, Elevate Coaches, Realty Agents, and internal departments
  • Ensure alignment across stakeholders and readiness for program launches
  • Provide ongoing operational support to coaches, instructors, and internal teams
• Quality Assurance:
• • Monitor program performance by tracking and reporting on key success metrics
  • Ensure consistent communication flow, program readiness, and execution timelines to support a high-quality student and coach experience
  • Ensure consistency and attention to detail across all program deliverables
  • Identify and address issues impacting timelines, quality, or participant experience

How you will make an impact:

• Detail-oriented with a commitment to delivering high-quality outcomes.
• Proactive problem-solving and critical thinking skills.
• Adaptability and a willingness to learn and grow with the organization.
• Ability to collaborate effectively while fostering accountability.

How you will grab our attention:

• A Bachelor's degree in business administration, education, or a related field is preferred; however, a High School diploma or GED is required.
• 2+ years of experience in the real estate industry is highly desirable.
• Proven experience coordinating or managing virtual programs or events in a professional setting.
• Strong background in working with Virtual Assistants and Interns.
• Exceptional organizational and time-management skills with the ability to prioritize and multitask effectively.
• Process-oriented mindset with a track record of implementing and refining workflows.
• Strong interpersonal and communication skills to build and maintain relationships with diverse stakeholders.
• Experience in remote or virtual team environments is highly preferred.

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp provides:

• Fully remote environment day-to-day , with some travel for events
• Unlimited PTO for salaried employees
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Stock option grant
• Health & Wellness incentives
• 100% Paid Parental Leave

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.