About the Role

Fix Network is seeking a strategic and relationship-driven National Key Account Manager to manage and grow one of our key insurance partnerships.

In this role, you will serve as the primary liaison between Fix Network and a national insurance partner, ensuring alignment of business objectives, driving performance, identifying growth opportunities, and delivering exceptional service. You will collaborate closely with Operations, Marketing, Sales, and franchise partners to support strategic initiatives and achieve shared goals.

Key Responsibilities

• Manage and strengthen relationships with key insurance partner stakeholders, including leadership teams and regional contacts.
• Develop and execute Mutual Action Plans (MAPs) to drive growth and performance.
• Lead regular business reviews, performance discussions, and strategic planning meetings.
• Monitor KPIs, volume targets, market share, and profitability metrics.
• Identify market opportunities and develop strategies to increase business growth.
• Prepare and deliver presentations, proposals, and partner updates.
• Collaborate with cross-functional teams to ensure successful execution of initiatives.
• Act as a trusted advisor and advocate for both the partner and Fix Network.
• Stay informed on market trends, industry developments, and competitive activity.

What You'll Bring

• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in collision repair, insurance, account management, or business development.
• Strong knowledge of collision repair operations and insurance programs.
• Demonstrated experience managing strategic accounts and complex stakeholder relationships.
• Excellent communication, presentation, negotiation, and analytical skills.
• Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Bilingualism (English/French) is considered an asset.

Why You'll Succeed

We're looking for someone who is:

• Customer-focused and relationship-oriented
• Strategic and results-driven
• Analytical and data-savvy
• A strong communicator and influencer
• Self-motivated and adaptable
• Comfortable working independently while collaborating across teams

What We Offer

• Competitive salary starting at $100,000+, based on experience
• Company vehicle
• Comprehensive group insurance program
• Employer RRSP
• Paid vacation and personal days
• Professional development and career growth opportunities
• A collaborative and entrepreneurial work environment

Work Environment

• Field-based position covering Ontario
• Regular travel throughout the province is required
• Fast-paced, collaborative, and growth-focused environment
  
  
  
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At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from people of all backgrounds and with diverse experiences, and we are committed to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and during employment, in accordance with applicable laws. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

To make the text easier to read, the masculine gender is used in an inclusive sense and refers to all individuals, regardless of gender.

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.