SCM Manager - Fulfillment & Logistics

About HYH America

HYH America Inc. is a U.S.-based subsidiary of hy Co., Ltd., a South Korean leader in fermented dairy, functional beverages, and health-focused nutrition with over 50 years of innovation. Building on hy's legacy of pioneering wellness solutions for millions of households, HYH America represents the company's strategic expansion into the United States market.

More than a product-driven business, HYH America is a purpose-led venture committed to shaping everyday lifestyles. Our mission is to inspire Healthier Habits and Happier Cultures, bringing together thoughtfully crafted wellness products, community, and cultural experiences to create a more balanced and joyful way of living. Through health innovation, authentic collaborations, and culturally relevant engagement, HYH America is redefining how wellness is experienced across America and beyond.

JOB OVERVIEW

The SCM Manager - Fulfillment & Logistics leads the execution of customer order fulfillment, EDI operations, third-party logistics (3PL) and warehouse partnerships, inventory control, domestic shipping, and related customer service processes. The role ensures accurate, timely, cost-effective, and compliant movement of finished goods from warehouse receipt through customer delivery and returns.

This manager serves as the principal operational liaison among Sales, Supply Planning, Procurement, Finance, Quality Assurance (QA), customer accounts, warehouses, and carriers. The position is accountable for service performance, inventory integrity, partner oversight, issue resolution, process improvement, and team coordination within the logistics and fulfillment function.

This is a fulltime, exempt position, fully on-site based at our Irvine, CA office.

ROLES AND RESPONSIBILITIES

Order Management & EDI Operations

• Oversee the order-to-ship workflow, including purchase order intake, validation, allocation, release, shipment confirmation, and resolution of order exceptions.
• Manage day-to-day electronic data interchange (EDI) transactions and integrations with retailers, customers, 3PL partners, and internal systems; ensure data accuracy and timeliness.
• Monitor applicable EDI document flows (such as purchase orders, acknowledgments, advance ship notices, invoices, and inventory updates); coordinate troubleshooting of failed or discrepant transactions.
• Maintain customer-specific order, routing, labeling, packaging, documentation, and EDI compliance requirements; minimize fulfillment errors, deductions, and chargebacks.
• Work with Sales, Customer Service, IT, and 3PL partners to resolve order holds, short shipments, cancellations, and system or master-data issues.

3PL & Warehouse Operations

• Manage operational relationships with 3PL providers and warehouses; oversee receiving, put-away, storage, picking, packing, outbound processing, and returns handling.
• Set service expectations and evaluate 3PL performance against agreed service-level agreements (SLAs), including order accuracy, turnaround time, throughput, and on-time shipments.
• Escalate and resolve warehouse capacity constraints, inventory variances, shipment errors, damages, and recurring operational deficiencies; drive corrective actions.
• Oversee warehouse operating procedures, shipping and receiving controls, customer compliance requirements, and appropriate product handling practices.
• Validate 3PL billing, accessorial charges, and performance reporting against contracts and service records; support vendor reviews and contract or rate discussions.

Inventory Control & Product Integrity

• Maintain accurate inventory records across company systems and all warehouse/3PL locations, with visibility into available, committed, damaged, returned, and held stock.
• Coordinate cycle counts, physical inventories, stock adjustments, reconciliations, and root-cause analysis of shrinkage or inventory discrepancies.
• Monitor inventory availability, aging, lot/batch identifiers, shelf life, expiration dates, and stock rotation (such as FEFO/FIFO when applicable); communicate risks to Supply Planning and Sales.
• Coordinate inventory transfers, returns, write-offs, product holds, and disposition of damaged or nonconforming goods with the authorized internal stakeholders.
• Support QA-led product traceability, recall/withdrawal readiness, and warehouse food-safety or storage-control requirements as applicable; promptly escalate product integrity concerns.

Transportation, Delivery & Reverse Logistics

• Plan and oversee daily outbound shipments, delivery schedules, carrier coordination, freight appointments, and related shipping documentation.
• Monitor shipment tracking, proof of delivery, delivery exceptions, shortages, damages, and missed appointments; resolve issues with carriers, warehouses, and customers.
• Ensure compliance with customer routing guides, packaging, labeling, pallet configuration, appointment windows, and other retail or distributor delivery specifications.
• Evaluate shipping methods, freight rates, carrier service, and accessorial costs; support freight optimization, claims handling, and dispute resolution.
• Manage returns, refusals, recovery activities, and reverse-logistics workflows, ensuring accurate records and timely customer communication.

Customer Account & Cross-Functional Coordination

• Serve as the primary logistics and fulfillment point of contact for assigned customer accounts, including retailers, distributors, and other business partners.
• Communicate order status, inventory availability, shipment timing, operational exceptions, and corrective-action plans to internal teams and external partners.
• Collaborate with Sales on customer service needs and promotional or launch execution; coordinate with Supply Planning on stock constraints and allocation priorities.
• Partner with Finance on invoice or deduction discrepancies and with QA on damaged, expired, or potentially nonconforming products; escalate issues through appropriate channels.

Performance, Cost Control & Continuous Improvement

• Track and report key operational performance indicators, including on-time/in-full (OTIF) delivery, order accuracy, fill rate, inventory accuracy, EDI exception rate, warehouse productivity, freight cost, and customer chargebacks.
• Analyze operational data to identify recurring failures, process bottlenecks, service risks, and opportunities to improve cost, speed, accuracy, and customer satisfaction.
• Monitor logistics and warehouse expenses, support budget planning, and review freight, 3PL, storage, and other fulfillment invoices for accuracy and adherence to approved terms.
• Create, maintain, and improve standard operating procedures (SOPs), escalation paths, dashboards, and internal controls for fulfillment and warehouse workflows.
• Support ERP, warehouse management (WMS), transportation management (TMS), and EDI system improvements, testing, integration, training, and process standardization.

Team Leadership & Operational Risk Management

• Lead, coach, and coordinate assigned logistics/fulfillment personnel; clarify responsibilities, set priorities, monitor workload, and support performance development.
• Conduct regular operating reviews with external partners and internal stakeholders; follow through on issue logs, improvement initiatives, and corrective actions.
• Anticipate capacity constraints, peak-volume periods, inventory disruptions, transportation failures, and other fulfillment risks; establish contingency and escalation plans.
• Promote accurate documentation, operational accountability, safe working practices, and effective collaboration across departments.
• Perform other related duties as assigned, consistent with the position and business needs.

QUALIFICATIONS

Qualification

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field, or equivalent relevant professional experience.
• 7+ years of progressively responsible experience in logistics, order fulfillment, distribution, warehouse/3PL operations, or a closely related function.
• At least 2 years of experience leading personnel, supervising operations, or directly managing 3PL/vendor performance and service delivery.
• Demonstrated experience managing customer orders, outbound transportation, inventory reconciliation, fulfillment exceptions, and 3PL/warehouse coordination.
• Working knowledge of EDI-based customer transactions, retail/distributor routing requirements, and fulfillment compliance processes.
• Experience using ERP and/or warehouse management systems (WMS); ability to investigate transaction discrepancies and maintain accurate operational data.
• Proficiency in Microsoft Excel, including pivot tables, lookup functions, and analysis of operational reports and KPIs.
• Ability to assess freight and warehouse costs, review invoices, manage service metrics, and implement practical process improvements.
• Strong leadership, planning, analytical, communication, negotiation, and problem-solving skills; ability to prioritize and resolve urgent cross-functional issues.

Preferred Qualification

• Experience in food, beverage, consumer packaged goods (CPG), retail distribution, or other high-volume multi-customer fulfillment environments.
• Experience with major retailer and distributor requirements, including purchase order/ASN workflows, OTIF scorecards, deductions, and routing-guide compliance.
• Hands-on familiarity with EDI transaction sets (e.g., 850, 855, 856, 810) and systems integration or EDI troubleshooting.
• Experience with inventory lot traceability, shelf-life management, FEFO/FIFO rotation, and QA coordination for product holds and recalls.
• Experience using WMS, TMS, inventory/BI reporting tools, or ERP platforms such as NetSuite, SAP, Oracle, or Microsoft Dynamics.
• Exposure to freight or 3PL contract negotiations, transportation claims, budgeting, and continuous-improvement initiatives.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Primarily office-based work requiring prolonged computer use, manual dexterity, and participation in virtual or in-person meetings.
• May require visits to warehouses, distribution facilities, and other work sites, including walking or standing during operational reviews.
• May occasionally handle items weighing up to 20 lbs., with reasonable accommodations provided as required by applicable law.
• Must be able to respond to time-sensitive shipping or customer issues; occasional work outside regular business hours and business travel may be necessary.

Equal Opportunity Statement

HYH America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.