Impartner is a global leader in Partner Relationship Management, and we're on the lookout for visionary, growth-driven leaders to join us on this exciting journey to build with us! As the #1 player in our industry, we’re outpacing the competition and leading the way forward. We're not just winning—we’re thriving and having fun along the way!

Impartner's Customer Success team is the engine behind long-term customer value. As a Customer Success Manager, you'll own a portfolio of post-implementation accounts - picking up where onboarding ends and ensuring customers continue to get real, measurable results from the world's leading partner revenue orchestration platform. This is an entry-level role built for someone who is organized, curious, and energized by building relationships. You'll work closely with customers to deepen adoption, identify and address risk early, and drive renewals - turning satisfied users into long-term partners.

At Impartner, this means you will:

• Manage a portfolio of post-implementation accounts, serving as the primary point of contact for ongoing success
• Run regular cadence calls and quarterly business reviews to track progress, surface challenges, and align on goals
• Monitor account health signals and proactively address risk before it becomes churn
• Drive platform adoption by connecting customers to features and best practices relevant to their goals
• Own renewal conversations for your book of business, partnering with Sales on expansion opportunities
• Serve as the customer's internal advocate - coordinating with Support, Product, and Professional Services to resolve issues and deliver outcomes
• Maintain accurate account data and activity records in Salesforce

What we're looking for:

• 1-2 years of experience in customer success, account management, SaaS support, or a client-facing role (internships and co-ops count)
• Strong written and verbal communication skills - you can explain a complex idea clearly and confidently
• Organized and detail-oriented, with the ability to manage multiple accounts and priorities without things falling through the cracks
• Comfortable working with data and technology - you pick up new tools quickly
• A genuine interest in helping customers succeed, not just checking boxes
• Experience with Salesforce or similar CRM is a plus
• Experience with PRM platforms or channel/partner programs is a plus

Job Location

While this is a Remote-based position, we do require that candidates are in one of the following states:

• Arizona
• Arkansas
• Colorado
• Florida
• Georgia
• Indiana
• Iowa
• Michigan
• Minnesota
• Nebraska
• Nevada
• New Hampshire
• North Carolina
• Oklahoma
• Pennsylvania
• Texas
• Utah
• Virginia
• Washington

Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans.