Park Operations Manager

About Us

We are a growing family of indoor entertainment parks where families and friends come together to play, celebrate, and make memories in a Safe, Clean, and Fun environment.

Our team members are at the heart of every great visit. Whether you’re running attractions, serving guests, or keeping the park looking its best, you’ll be part of a fun, fast-paced team that loves making people smile. We invest in our people and build a workplace where genuine care is the standard. Plus, we offer great employee discounts!

About the Role
The Park Operations Manager is the General Manager’s second-in-command and runs the park’s day-to-day operations. You’ll lead our park coordinators and front-line team across attractions, food & beverage, and birthday parties and group events. This is a hands-on leadership role: you’ll spend much of your time on the floor, setting the pace for the team and making sure every guest leaves happy.

What You’ll Do

• Oversee daily operations of attractions, games, arcade, food & beverage, and parties
• Lead, coach, and support park coordinators and front-line staff
• Partner with the GM and HR on hiring, training, and team development
• Build weekly schedules and manage labor to stay on budget
• Serve as the manager on duty on assigned shifts, including opening and closing the park
• Handle escalated guest concerns with professionalism and care
• Enforce safety standards and respond to and document any incidents
• Oversee cash handling, inventory, and end-of-shift reporting
• Drive revenue by encouraging upselling, party add-ons, and repeat visits
• Keep the GM informed on staffing, guest experience, facility needs, and results
• Use Asana and company systems to track tasks and follow-ups

Qualifications

• 2+ years of supervisory or management experience in hospitality, retail, family entertainment, or a similar guest-facing setting
• Experience building schedules and managing labor budgets
• Strong communication, problem-solving, and leadership skills
• Experience with cash handling and inventory
• Comfort with POS systems and technology (Asana experience is a plus)
• Knowledge of OSHA safety standards is a plus
• Availability to work evenings, weekends, and holidays
• A positive attitude and a love of working with people

Physical Requirements

• Able to stand, walk, and move throughout the park for extended periods
• Able to lift up to 39 lbs

Pay & Benefits

• Pay range: $55,000–$65,000 per year
• Medical, dental, and vision insurance
• Paid time off (PTO) and paid sick time
• Full-time

Why Join Us?
Step into a key leadership role, grow your career, and help create memories for the families in your community!