About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Position Summary

The Human Resources Generalist, HR Operations is responsible for supporting the day-to-day administration of Human Resources programs and processes, including HR operations, employee relations, policy administration, compliance, compensation administration, HR systems, reporting, and employee lifecycle activities.

This role serves as a critical operational resource for employees and managers, ensuring that HR programs are administered consistently, efficiently, and in compliance with company policies and employment regulations. The HR Generalist partners closely with Talent Acquisition, Training & Development, managers, and employees to support workforce needs while maintaining operational excellence across the Human Resources function.

Essential Functions

HR Operations & Administration

• Support the day-to-day administration of Human Resources operations.
• Administer employee lifecycle processes, including onboarding, transfers, promotions, leaves of absence, and offboarding.
• Maintain HR policies, procedures, and standard operating practices.
• Ensure employee records, documentation, and HR transactions are accurate, complete, and up-to-date.
• Identify opportunities to improve HR processes and operational efficiency.

Payroll & Benefits Administration

• Support payroll preparation and processing activities.
• Administer employee benefit programs, including health, welfare, and retirement plans.
• Serve as the primary point of contact for employee questions regarding payroll, benefits, and HR policies.
• Coordinate annual open enrollment activities and employee communications.
• Partner with vendors to resolve issues and ensure effective service delivery.

Compliance & Policy Administration

• Support compliance with federal, state, and local employment laws and regulations.
• Maintain I-9 documentation, personnel files, and required employment records.
• Assist with audits, compliance reviews, and reporting activities.
• Support policy administration and ensure consistent policy application across the organization.
• Monitor HR activities for compliance and process adherence.

Compensation & Performance Administration

• Support annual performance review and compensation administration processes.
• Process compensation changes, promotions, and employee status updates.
• Maintain compensation records and documentation.
• Assist with compensation reporting and analysis activities.
• Ensure timely completion of performance management processes.

HR Systems & Reporting

• Maintain HRIS data integrity and workforce records.
• Process employee transactions within HR systems.
• Generate standard HR reports, dashboards, and metrics.
• Assist with workforce analytics and reporting requests.
• Ensure confidentiality and security of employee information.

Employee Relations Support

• Serve as a resource to employees and managers regarding HR policies, practices, and workplace concerns.
• Support employee relations investigations and documentation.
• Assist in resolving employee issues while ensuring consistent application of company policies.
• Escalate complex employee relations matters as appropriate.
• Promote a positive, respectful, and compliant workplace environment.

Cross-Functional Partnership

• Partner with Talent Acquisition to support hiring, onboarding, and workforce transitions.
• Collaborate with Training & Development to coordinate employee training and development activities.
• Provide administrative support for employee programs and HR initiatives.
• Assist with employee communications and HR program implementation.
• Support organizational initiatives and change management efforts as needed.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
• 5+ years of Human Resources experience.
• Experience supporting HR operations, employee relations, compliance, and HR administration.
• Experience managing employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Working knowledge of federal, state, and local employment laws and regulations.
• Experience supporting performance management and compensation administration.
• Proficiency with HRIS platforms, workforce reporting, and employee data management; Rippling experience preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities and maintain attention to detail.
• Strong problem-solving and critical-thinking skills with sound professional judgment.
• Excellent written and verbal communication skills and a service-oriented approach to supporting employees and business partners.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Demonstrated ability to identify opportunities for process improvement and operational efficiency.

Core Competencies  

To thrive and grow with our company, you must possess and continue to develop the following competencies: 

• Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. 
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 
• Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. 
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. 
• Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results. 

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.