At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary 

Meadowood Napa Valley provides an enhanced guest recognition and referral program building on our 50-year legacy of strong and impactful relationships, cultivating frequent and loyal patrons who choose to call Meadowood Napa Valley their home and center for wine and cultural enrichment in Napa Valley.

Meadowood Estate Hosts and the Concierge Team are the main points of contact for each Meadowood guest before, during, and after their stay.  Guests experience a true sense of gracious and personalized hospitality, feeling as if they have been welcomed into our home, and that their motivations for visiting Napa Valley are seen and fully nourished with an expert level of planning and care.

Position Responsibilities & Work Activities

• Create personalized experiences that foster guest loyalty by serving as a dedicated point of contact and building meaningful relationships through a deep understanding of each guest’s preferences and motivations.
• Conduct thoughtful pre-arrival outreach and post-stay follow-up while maintaining an organized and accurate database of loyal guests to support meaningful, ongoing relationships.
• Provide a warm welcome, property orientation, and itinerary overview upon arrival
• Craft immersive, highly personalized itineraries, including record of guest feedback to continuously elevate future experience
• Identify opportunities to surprise and delight guests through thoughtful recognition of milestones and special occasions
• Respond to telephone calls and emails in a timely, professional manner while maintaining consistent and thoughtful communication throughout the guest journey
• Collaborate across all resort departments to ensure a seamless luxury experience
• Uphold Forbes standards across all guest interactions and service touchpoints
• Cultivates and strengthens relationships within the Napa Valley community, including wineries, restaurants, art organizations, and transportation partners
• Stay ahead of trends in wine, culinary, fitness, and cultural experiences to elevate guest offerings
• Meet monthly outreach goals that promote on-property amenities (Spa, Dining, Wine Center, Fitness, Tennis)
• Become proficient in all hotel systems, programs, and procedures
• Participate in all required trainings and complete assigned coursework
• Adhere to all departmental and property-wide standards and protocols

Estate Host Attributes

• Warm, gracious, and genuinely engaging, with an innate passion for hospitality and delivering thoughtful, personalized guest care.
• Provides anticipatory, intuitive service before and throughout each stay
• Consistently shows genuine care and concern for guests, colleagues, and the Meadowood property
• Intuitively reads guests to identify needs, preferences, and interests through thoughtful questions, conversation, and body language
• Exercise strong discretion, sound judgment, and protect guest privacy at all times
• Highly organized and detail-oriented, with the ability to apply specialized knowledge and experience independently while managing priorities and executing responsibilities with efficiency.
• Highly articulate with exceptional verbal and written communication skills
• Present a consistently polished, well-groomed, and professional appearance
• Self-motivated, disciplined, and solution-oriented, serving as a role model for Meadowood Napa Valley’s values while fostering a collaborative and supportive team environment.
• Acts as a positive ambassador and advocate for Meadowood Napa Valley, including The Napa Valley Reserve, the Wine Center, and winery domains

Experience Requirements 

• 2-3 years Hotel/Hospitality Leadership Role

• Bachelors or Associates Degree (preferred) 

• Hotel Operating Systems – i.e., V1 or Opera 

• Outlook, Excel, Word 

• Concierge Itinerary Building Tools  

• Driver’s license  

• Wine Education or Knowledge - Court of Master Sommeliers, WSET or equivalent working experience 

Communication & Interpersonal Skills

• Ability to communicate effectively, professionally, and graciously with members, hotel guests, managers, colleagues, and vendors.
• Ability to work collaboratively across all Meadowood departments and with individuals at all levels of the organization.
• Ability to communicate comfortably with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles.
• Strong active-listening skills and the ability to recognize verbal and nonverbal cues to anticipate guest needs.
• Ability to communicate sensitive and confidential information with discretion and sound judgment.
• Relationship-building skills with the ability to establish and maintain trusted connections with guests, members, colleagues, and community partners.

Reasoning Ability

• Ability to prioritize multiple guest requests and daily responsibilities.
• Ability to use good judgment when responding to routine guest needs and concerns.
• Ability to recognize when assistance from an Estate Host, manager, or another department is needed.
• Ability to identify practical solutions to routine guest service issues.
• Ability to adapt to changing guest needs, schedules, and business levels.
• Ability to learn from guest history and preferences to help personalize future experiences.

Work Environment

• This is an on-site position at Meadowood Napa Valley and requires regular physical presence at the property.
• Primarily works within an office and luxury resort environment, with frequent movement throughout the property.
• Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service.
• Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues.
• Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles.
• Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times.
• Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions.
• Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to sit and work at a computer, telephone, or workstation for extended periods.
• Frequent movement throughout the resort and guest areas.
• Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities.
• Ability to lift and carry up to 25 pounds.
• Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures.
• Ability to safely navigate indoor and outdoor areas throughout the property.
• Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position.

Schedule & Availability

• This is an on-site position and is not a remote position.
• Must be available to work a flexible schedule based on business and guest needs.
• Weekend and holiday availability is required.
• Must be available to work varying shifts, which may include mornings and evenings.
• Additional hours may occasionally be required for special events, holidays, high occupancy, or other business needs.
• Regular and reliable attendance is required.

Other Requirements

• Must be able and willing to safely operate a golf cart and complete required Meadowood golf cart safety training.
• Valid California Driver’s License is a plus.
• Must maintain guest and member confidentiality.
• Must comply with Meadowood policies, safety procedures, service standards, and departmental protocols.
• Must successfully complete required company training programs.
• Must be authorized to work in the United States.
• Performs other duties as assigned.

Compensation:

The starting hourly rate for this position is $26.0000 - $29.00 per hour.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.