OUR PURPOSE

Our mission is to build a healthier and more connected world with precision health and genealogy services.

We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.

OUR VALUES                                                                                                                    

All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role.

This how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.

POSITION OVERVIEW

In this role you will be responsible for the sensitive delivery of genetic results via telephone, translating technical information into actionable insights while upholding our core mission to empower the individual through personalized health data.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Case management responsibilities such as data entry, recording statistics and feedback to measure performance of the service.
• Collaborate with colleagues to exchange information such as customer feedback and needs.
• Respond to and follow up customer and healthcare professional enquires.
• Participate in other areas of myDNA and Genetic Counselling Australia where required.
• Other duties as required.
• Demonstrate workplace behaviour that reflects the myDNA Values of Your Trusted Partner, Accountable to You, Personal and Accessible and Empower the individual and supports organisational policies.

WHY JOIN US

At myDNA Life, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.