Residential Maintenance Manager (In-Office)
Location: Washington, DC (In-Office at 87 Florida Ave NW)
Department: Maintenance & Operations
Classification: Full-Time, Non-Exempt
Hours: Monday – Friday, 9:30 AM – 5:30 PM EST
About Nest DC
Nest DC delivers best-in-class residential property management across Washington, DC. Founded in 2004, we are a mission-driven, justice-oriented company that puts people and place first. Tending to homes and the humans inside them is our privilege. We measure profit in community impact, excellent customer care, and frictionless relationships. Headquartered at 87 Florida Ave NW (marked by our iconic mural), we manage a dynamic scattered-site portfolio of rowhomes, condos, and apartments across every ward in the District.
The Role
We are seeking a bright, highly organized, and tech-savvy Residential Maintenance Manager to join our team full-time at our Bloomingdale HQ.
This is a high-impact, customer-forward logistics and coordination role. You are the "air traffic controller" for maintenance requests, property turnovers, and preventative care across our DC portfolio. Working on-site alongside our field technicians, turnover team, and home relationship managers, you will ensure every work order is triaged quickly, communicated clearly, and tracked to 100% completion—no open loops allowed.
Key Responsibilities
- Ticket Review, Triage & Dispatch: Oversee daily inbound maintenance requests in LeadSimple and AppFolio. Dynamically assign jobs by balancing in-house technician availability with vetted third-party vendors for optimal quality, speed, and cost efficiency.
- Closed-Loop Communication: Maintain swift, clear, and empathetic communication. Ensure 24- to 48-hour updates are delivered to residents and property owners on all active work orders.
- Turnover & Scope Coordination: Partner with our turnover team to prepare detailed repair scopes and estimates so owners have the information needed to approve work seamlessly.
- Preventative Maintenance (WellNest): Coordinate dispatches, safety checks, and owner condition reports for our signature annual preventative care program.
- Billing & Quality Oversight: Audit maintenance invoices and vendor charges for technical accuracy and alignment with completed work.
- Tech-Forward Workflow: Harness property management software and AI tools (AppFolio, LeadSimple, Slack, Notion, Google Gemini) to maintain complete documentation compliance across the portfolio.
Qualifications & Skills
- Strong Technology Comfort & Systems Fluency: Exceptional comfort operating across digital platforms and property management software. Hands-on experience with AppFolio, LeadSimple, or similar systems is strongly preferred.
- In-Office Presence: Full-time presence in our Bloomingdale, DC office (Monday–Friday, 9:30 AM–5:30 PM EST).
- Property Management Experience: 2+ years in residential maintenance coordination, turnover logistics, or property operations.
- Customer-Forward Communication: Outstanding written and verbal communication skills. Ability to translate technical repair details into calm, reassuring messaging for owners and residents.
- Detail-Obsessed & Organized: You thrive on bringing order to a busy inbox, catching the small details, and bringing every task through to completion.
- Local Knowledge: Familiarity with District housing codes, local vendor networks, or Fair Housing guidelines is a plus.
Perks & Benefits
- Competitive Pay & Growth: Structured compensation with pathways for professional development.
- 100% Employer-Covered Health Benefits: Fully covered medical, dental, and vision premiums, plus company-paid life insurance.
- Generous Time Off: 20 paid PTO days, 13 paid holidays, and 12 weeks of paid parental leave.
- Financial Wellness: 401(k) with up to 5% employer match, annual raises, and $100/month student loan repayment support via Gradifi.
- Tools & Environment: Company MacBook and access to modern AI and management software tools.
- Culture: A vibrant, inclusive workplace with office dogs, local coffee, and a team deeply dedicated to DC housing.
How to Apply
Submit your application and resume directly through Rippling!