JOB SUMMARY 

The Project Coordinator position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is mainly responsible for facilitating support activities for the Project Services Team, through a project's lifecycle. 

KEY RESPONSIBILITIES 

• Make recommendations and decisions regarding the urgency of customer requests and appointments, influencing priorities for service delivery. 

• Provide clear, timely, and actionable feedback on day-to-day interactions with technicians, teams, and customers. 

• Identify and share positive feedback from internal teams and customers to encourage a constructive and motivating team environment. 

• Stay current and execute tasks within your business unit to support team performance. 

• Maintain accurate, detailed, and up-to-date project documentation. 

• Collaborate with Supervisors/Coordinators from other business units to foster cross-department collaboration. 

• Partner with project managers to provide timely support as needed to ensure successful project execution and delivery. 

• Engage with management to support performance improvement initiatives by providing input and helping refine proposed process and workflow enhancements. 

• Oversee the planning and coordination of Netrio's Disaster Recovery Service, including managing logistics and serving as the primary point of contact during day-of execution. 

QUALIFICATIONS 

Required: 

• 3+ years of demonstrated client relations, customer service, or administrative experience in a business position. 

• Previous experience with Project Management or Technical Project Coordination. 

• Ability to gather detailed technical information, quickly assess and prioritize incoming requests, and manage multiple competing priorities while collaborating with team members to meet customer needs. 

• Computer literacy with Microsoft Office products and other related applications/tools, particularly Excel and Outlook. 

• Experience and strong interest in customer service, building relationships with customers via telephone, email, video conferencing, and in-person interactions. 

• Ability to anticipate work demand and allocate resources efficiently to meet client and business needs. 

• Willingness to take ownership of job responsibilities and drive performance with minimal direction. 

• Ability to build rapport and communicate effectively with clients and coworkers to reduce frustrations or concerns by demonstrating empathy. 

• Flexibility to accommodate pre-scheduled weekday after-hours and occasional Saturday work to support disaster recovery (DR) testing activities. 

• Must reside within commuting distance of the Golden Valley, MN office. 

Preferred: 

• Experience working with project management tools or systems. 

• Knowledge of service ticketing systems and reporting platforms. 

• Previous exposure to working with cross-functional teams to deliver projects. 

WORK ENVIRONMENT + BENEFITS 

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including: 

• Competitive salary  

• Comprehensive benefits package 

• Wellness programs and professional development opportunities. 

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.