Senior Technical Project Manager, Customer Operations

About Noteworthy AI

At Noteworthy AI, we’re modernizing how electric utilities understand and manage the infrastructure that powers our communities. Utilities are navigating unprecedented challenges, from extreme weather and aging infrastructure to accelerating load growth and workforce constraints. Our vehicle-mounted edge devices, advanced computer vision, and AI platform automatically collect, geolocate, and analyze grid asset data during routine fleet operations, turning everyday drive time into actionable intelligence that helps utilities improve reliability, resilience, and operational efficiency.

AI-enabled grid intelligence is no longer an aspirational future state. It is actively reshaping operational realities across the utility industry today. Noteworthy AI has already deployed its technology with industry leaders, including Florida Power & Light, Dominion Energy, and Southern Company operating companies, and has built strategic technology relationships with partners including NVIDIA and Esri. Now, following a Series A backed by leading climate technology investors, we are entering an important new phase of growth. With proven technology in the field and a market increasingly ready to put AI to work at scale, we are building the team to turn that momentum into broader industry adoption. 🚀

We are seeking a hands-on Senior Technical Project Manager to join our Customer Operations team as a key hire, reporting to the Vice President of Customer Operations. In this role, you’ll lead customer projects from kickoff through delivery: planning, coordinating, and delivering customer deployments while ensuring our data becomes operational for utility customers. That means understanding their systems and requirements, shaping deliverables and integrations, coordinating with partners, and bridging the gap between customers and our product and engineering teams. This role is ideal for someone with project management experience, a GIS background, and familiarity with the electric utility industry, who enjoys digging into data, solving problems, and speaking credibly with utility technical and operations teams.

KEY RESPONSIBILITIES

• Solution Deployment & Customer Experience: Plan and manage customer deployments, coordinating with internal teams to keep projects on track, surface risks early, and ensure customers stay informed of progress and status.
• Data Deliverables & Integration: Work with customer technical teams to understand their systems and requirements. Define how we deliver and integrate data into their environments, review deliverables for accuracy and alignment with customer specifications, and serve as the technical point of contact for data-related discussions.
• Partner Coordination: Work with external partners, such as system integrators and patrol teams, who help deploy our solution and operationalize our data. Align partners on requirements, timelines, and data specifications to ensure a seamless customer experience.
• Customer Value from AI Insights: Help customers get the most out of our AI-generated results by proactively identifying meaningful findings and developing deliverables that make our data actionable within their operations.
• Voice of the Customer: Bridge customer needs with our product and engineering teams. Capture feedback and feature requests, help assess feasibility, and ensure customer priorities inform product direction.
• Customer Training & Enablement: Deliver training and solution walkthroughs, answer technical questions, and develop customer-facing documentation.
• Prototyping & Automation: Drive improvements to deliverables and internal workflows, whether by building lightweight tools and prototypes or by scoping and overseeing that work with engineering.
• New Product Rollouts: As we launch new capabilities, data types, or partner integrations, help bring them to customers by adapting deliverables, updating training and documentation, and supporting early adopters through the transition.
• Continuous Improvement: Identify gaps in how we deliver, propose solutions, and help shape team processes as Customer Operations grows.

QUALIFICATIONS & KEY CRITERIA

• Bachelor’s degree in Computer Science, GIS, or a related field, or equivalent experience.
• 5+ years in GIS, asset management, or data-focused roles supporting electric utilities or utility-adjacent organizations (e.g., engineering firms, system integrators, local government).
• 3+ years managing customer-facing technical projects or deployments, including scope, timelines, risks, and communication with internal teams, partners, and customer stakeholders.
• Strong proficiency with Esri tools (ArcGIS Pro, ArcGIS Online/Enterprise) and/or QGIS, including spatial analysis, data validation, and schema design.
• Hands-on experience producing data deliverables for customers, such as GIS datasets, imagery, inspection reports, or similar structured outputs.
• Technical comfort with databases and large datasets, including working knowledge of SQL.
• Experience working directly with customers on technical topics, including managing expectations, delivering training or demos, and explaining complex data to non-technical audiences.
• Ability to understand AI and computer vision outputs, such as detection results and classifications, and how they translate into utility workflows.
• Self-directed and comfortable working autonomously, with a track record of identifying gaps, proposing solutions, and following through.

PREFERRED / NICE-TO-HAVE QUALIFICATIONS

• Experience integrating data into utility GIS, asset management, or work management systems.
• Python or other scripting experience, or hands-on use of AI tools for prototyping and automation.
• Experience with LiDAR, remote sensing, or imagery-based data.
• Experience working with utility system integrators, patrol teams, or inspection contractors.
• Familiarity with utility inspection platforms or computer vision-based infrastructure monitoring.
• Experience in an early-stage or high-growth startup environment.

WORK ENVIRONMENT & TRAVEL

• Remote, with quarterly in-person team gatherings.
• Occasional travel to industry conferences and field sites to support customer deployments, as needed.
• Surge periods, such as rapid-response deployments, may occasionally require flexibility outside normal hours.
• Field visits may involve outdoor conditions, utility infrastructure environments, and adherence to customer and site-specific safety protocols.

WHAT WE OFFER

• Competitive Package: Attractive salary, equity options, and a comprehensive benefits package.
• Impact: Be part of a team directly helping to ensure a reliable, safe, resilient electric grid for everyone.
• Growth: As a fast-growing startup, Noteworthy AI provides numerous opportunities for both personal and professional development. You’ll have the chance to grow your role and advance within the company as we scale.
• Collaborative Team: Work in an open, supportive environment where innovation, creativity, and collaboration are at the forefront of everything we do.

Noteworthy AI is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.