About Us:

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Take on a regional leadership role, shaping clinical excellence across four Centers and the leaders who run them.
• Play a pivotal role in Pathways' growth, including leadership during the opening of new Centers.
• Opportunities for continued growth and professional development.

Position Details:

• Main Office location: Londonderry, NH
• Other Office locations to manage: Concord, NH, Exeter, NH and York, ME
• Service Area: All of New Hampshire and Maine operations
• Job Type: Full Time
• Schedule: Monday - Friday, with regular travel across the region's four Centers

Responsibilities:

• Support and guide the Clinical Managers and Clinical Supervisors across four Centers, building strong working relationships that help them run their teams effectively.
• Step in as acting Clinical Manager to keep a Center running smoothly in the event of a vacancy in that role.
• Oversee clinical and administrative operations across all four Centers, ensuring referrals, admissions, visits, documentation, and physician communication meet Pathways' standards.
• Serve as a liaison between the Vice President of Clinical Operations/COO and Center leadership, helping communicate new initiatives and ensuring issues are resolved at the Center level in a timely manner.
• Support Clinical Managers and Supervisors in leading effective Daily Operations Briefings and keeping their teams engaged and informed.
• Assist in selecting, onboarding, and setting up new Clinical Managers and Clinical Supervisors for success, and ensure new team members across Centers complete competency evaluations within 90 days of hire.
• Provide feedback and performance evaluations (30-day, 90-day, and annual) to the Clinical Managers and Supervisors who report to them.
• Monitor quality and safety across the region, including incident reporting, infection control, and patient feedback, and support performance improvement initiatives.
• Partner with Human Resources and Center leadership to forecast staffing needs and support productivity, appropriate use of per diem staff, and accurate billing across all four Centers.
• Play a lead role in the opening of new Centers, providing hands-on leadership during the growth phase.
• Maintain clinical competency and provide direct or joint patient visits as needed to support Centers and their teams.

Qualifications:

• Active RN, PT, or OT license in the state(s) of practice.
• Nursing, physical therapy, or occupational therapy degree from an accredited school.
• Current BLS CPR certification with in-person verification of competency.
• Minimum of five (5) years of experience as a practicing nurse, physical therapist, or occupational therapist; home health experience preferred.
• At least two (2) years of experience in a supervisory role.
• Prior experience as a Clinical Manager or in a comparable home health leadership role strongly preferred.
• Current driver's license and reliable vehicle with state-required insurance; ability to travel regularly among the region's four Centers and to patients' homes as needed.
• Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.
• Ability to exemplify Pathways' TRUST values and foster a positive, purposeful culture across multiple teams.
• Comfortable with computers, tablets, smartphones, EMR systems, and learning new technologies; Homecare Homebase experience preferred.

Our Benefits:

• Medical Coverage: Choice of HMO and PPO medical plans to meet the needs of you and your family
• Dental & Vision: Comprehensive dental and vision coverage
• Life Insurance: Employer-provided life insurance for added peace of mind
• Paid Time Off:
• • 3 weeks of PTO annually, accrued throughout the year
  • 4 weeks of PTO annually, accrued throughout the year, after two years of service
• Sick Time: 1 week (40 hours) of paid sick time per year
• Short-Term Disability: 100% company-paid short-term disability coverage
• Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses
• 401(k) Retirement Plan with employer match
• Employee Assistance & Benefits Support through Bennie
• Voluntary Benefits including supplemental life, accident, and disability insurance
• 8 Paid Holidays observed annually
• Professional Development & Training Opportunities
• Salary Range: $125,000.00 - $160,000.00

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!