Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

We are seeking a Senior Product Manager to lead product strategy and execution. This individual contributor role operates in a PM and PO model, partnering closely with engineering and data science teams to deliver data-informed solutions in a regulated environment. 

This role is critical to defining and delivering data and AI-driven capabilities in fraud and dispute management, driving measurable business outcomes. It bridges product vision and execution, ensuring priorities are clearly defined, communicated, and delivered. 

Responsibilities include:

• Define product strategy, roadmap, and priorities 

• Define the problems to solve, target users, key use cases, and intended business impact 

• Establish feature briefs, success criteria, and outcome measures 

• Guide prioritization and tradeoff decisions from a client and business perspective 

• Partner closely with engineering and data science teams to define and deliver data and AI-driven capabilities 

• Collaborate with Product Owner and engineering partners to refine requirements and support execution, stepping in as needed to unblock progress and ensure delivery stays on track 

• Communicate product vision, strategy, and progress to internal teams and external stakeholders, including sales, account management, and clients 

• Partner with Product Marketing to support go-to-market efforts, while incorporating customer feedback through direct engagement (e.g., betas, discovery, validation) 

• Leverage AI tools to accelerate research, analysis, and product development workflows 

• Monitor adoption, feedback, and performance to ensure solutions are delivering value 

• Incorporate regulatory considerations into product decisions 

Required Qualifications:

• 7+ years in a Product Manager or similar role, with demonstrated experience shipping software products in collaboration with engineering teams 

• Strong fintech domain knowledge: fraud and disputes space, with demonstrated knowledge of consumer financial products and chargeback/dispute resolution processes. 

• Experience leading product work across strategy, prioritization, and delivery 

• Experience working on data-driven products and partnering closely with technical teams 

• Strong analytical thinking and comfort using data to inform decisions 

• Ability to lead cross functional teams and drive alignment in complex environments 

• Demonstrated ability to operate with high ownership and drive outcomes in ambiguous environments 

• Experience in regulated or risk-sensitive domains, preferably within fintech, fraud, or dispute management 

• Working knowledge of AI/ML concepts and experience contributing to AI-driven or data-intensive products, able to effectively partner with data science and engineering teams 

• Experience using AI tools to improve productivity, accelerate workflows, and enhance product development processes 

• Excellent presentation, interpersonal and written/verbal communication skills (listening, verbal, and written) skills to tailor information and communication style to different audiences including senior leadership.  

• Comfortable with autonomy and ambiguity; able to self-direct work and deliver results independently in a high-demand, fast-paced environment without close supervision.