Warehouse Supervisor

The Warehouse Operations Supervisor is responsible for the operational leadership and execution of all inbound warehouse material flow, replenishment activities, dock operations, and lift-truck supported warehouse processes.

Reporting to the Director of Logistics and Warehousing, this role leads a team of Lift Truck Operators and dock personnel responsible for inbound receiving, material put-away, warehouse replenishment, wholesale order selection support, and warehouse cycle counting activities.

The role ensures safe, accurate, and system-driven execution of warehouse operations while maintaining operational readiness for order fulfillment, transportation, and inventory control. The Warehouse Operations Supervisor acts as the operational backbone supporting fulfillment throughput, inventory accuracy, and warehouse safety.

This position includes the execution discipline of warehouse processes through strict adherence to WMS-driven workflows, SOP compliance, safety standards, and operational training.

What You’ll Be Responsible For:

1. Inbound Warehouse Operations & Material Flow

• Supervise inbound receiving and material put-away operations.
• Ensure accurate receiving, verification, and system posting of inbound materials.
• Coordinate dock scheduling and inbound workflow to maintain efficient warehouse flow.
• Drive WMS-first process execution for all inbound transactions and material movements.
• Monitor dock productivity and receiving accuracy metrics.

Primary Deliverables

• Daily Receiving Throughput Report
• Dock Utilization & Receiving Accuracy Metrics
• WMS Transaction Compliance Report

2. Lift Truck Operations & Warehouse Replenishment

• Lead Lift Truck Operators. Responsible for replenishment, put-away, cycle counts, and internal warehouse material movement.
• Maintain proper slotting alignment between inbound storage and forward pick locations.
• Ensure replenishment activities support uninterrupted order fulfillment operations.
• Coordinate re-warehousing initiatives and warehouse layout improvements.

Primary Deliverables

• Replenishment Execution Report
• Lift Truck Productivity Metrics
• Re-Warehousing Execution Plans

3. Inventory Movement & Cycle Count Execution

• Manage the execution of warehouse cycle counting activities performed by lift truck operators.
• Ensure adherence to ABC cycle counting schedules and variance resolution procedures.
• Support Inventory Control in maintaining high levels of Inventory Record Accuracy (IRA).
• Identify systemic inventory discrepancies and escalate root-cause analysis opportunities.

Primary Deliverables

• Cycle Count Completion & Variance Report
• Inventory Accuracy Support Dashboard
• Inventory Discrepancy Escalation Summary

4. Dock Operations & Fulfillment Support

• Manage parcel dock operations supporting outbound fulfillment activities.
• Ensure picked material from kitting and assembly operations is properly staged and transferred.
• Oversee material flow between warehouse storage and fulfillment operations.
• Maintain dock organization and staging discipline to support daily shipping throughput.

Primary Deliverables

• Dock Throughput Report
• Staging Accuracy & Order Readiness Metrics
• Dock Operational Readiness Checklist

5. Safety, Sanitation & Operational Compliance

• Maintain safe warehouse operations across docks, aisles, and lift truck traffic areas.
• Ensure compliance with warehouse safety procedures and equipment operation protocols.
• Maintain facility sanitation standards supporting safe and efficient warehouse operations.
• Support training and enforcement of SOPs across warehouse personnel.

Primary Deliverables

• Safety Compliance Dashboard
• Warehouse Sanitation Audit Report
• SOP Compliance Monitoring Report

6. WMS Process Ownership & Operational Discipline

• Function as departmental process owner for warehouse WMS transaction execution.
• Ensure all warehouse operations are executed through system-driven workflows.
• Partner with Logistics leadership to identify system improvements and process optimization opportunities.
• Support training initiatives to strengthen system adoption and digital process discipline.

Primary Deliverables

• WMS Compliance Scorecard
• Warehouse Transaction Accuracy Report
• WMS Training Execution Tracker

KPIs And Control Metrics

Warehouse Operations

• Receiving accuracy %
• Dock throughput (units/hour)
• Replenishment response time
• Dock staging accuracy %

Inventory Support

• Cycle count completion %
• Inventory variance resolution time.
• Inventory Record Accuracy (IRA)

Safety & Compliance

• Safety incident rate
• Lift truck safety compliance
• SOP adherence %

Fulfillment Support

• Order staging readiness %
• Dock dwell time
• Material transfer accuracy

Qualifications

• 2–5 years of supervisory experience in high-volume warehouse shipping and receiving environments.
• Strong operational knowledge of inbound receiving, warehouse replenishment, and material flow management.
• Experience leading lift truck operators and dock personnel in fast-paced warehouse environments.
• Demonstrated ability to enforce operational discipline, safety standards, and process adherence.
• Working familiarity with Warehouse Management Systems (WMS) and system-driven warehouse workflows.
• Strong digital aptitude and comfort working within warehouse systems and operational dashboards.

Preferred Attributes

• Bilingual (English/Spanish) strongly preferred.
• Experience in high-SKU velocity fulfillment or eCommerce warehouse environments.
• Demonstrated ability to train and coach frontline warehouse personnel.
• Exposure to structured operational improvement frameworks (Lean, Six Sigma, root cause analysis).
• Ability to maintain operational discipline while supporting cross-functional teams including fulfillment, transportation, and inventory control.

What You’ll Love About Us:

• Competitive base compensation
• Bonus program
• Paid Time Off 
• 401k with Company Match
• Medical, Dental, Vision Benefits
• A fun, creative and energetic work environment

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.