Department:     Operations

Reports to:        Project Coordinator Manager

Location:          Union City, CA, Port Orchard, WA or Jurupa Valley, CA

Experience:      2 to 5 years

Job Type:         Full Time (non-exempt)

Education:       Min. High School Diploma

Travel:             Less than 10%

About Us

Tournesol Siteworks is the leading manufacturer of commercial pots, planters and the things that go with them. We provide designers with the tools to create amazing green spaces on projects like apartment buildings, hotels, hospitals, and airports. Contractors rely on us to deliver the highest quality products with superior customer service. Our vertically integrated manufacturing facilities are in Washington, Northern and Southern California and Ciudad Juarez, Mexico. If you are a team player with a positive attitude that cares deeply about your customers, you’ll fit right in at Tournesol!

About the Team

We’re currently seeking a Project Coordinator, working either at our corporate office in Union City, CA, or at our manufacturing plant in Fontana, CA. The Project Coordinator works with all internal departments to process customer orders, large and small, simple and complex, managing orders from production through delivery.  

About the Role

As a Project Coordinator, you’ll support the sales team and customers in a designated territory/ You’ll provide coordinator between clients, production, accounting, and sales teams through the timely exchange of information and resolution of requests via telephone, email, and CRM/ERP programs. You’ll work directly with clients, including landscape architects, designers, general contractors, and our national distributor network. You’ll be required to travel occasionally to our other facilities. You’ll have a direct hand in accomplishing our #1 goal – a successful project in every way.

What You Will Do

• Process various types of product orders into ERP system (NetSuite)
• Update customer orders, track changes, and ensure all information is recorded accurately across all platforms
• Answer inbound calls and email, answering customer questions related to product or purchase orders
• Review orders with appropriate personnel, internal and external, to confirm color and texture
• Approval verification
• Leadtime coordination with production groups
• Coordinate payment from customers on behalf of accounting
• Delivery and tracking of orders
• Coordination of freight arrangements and delivery notifications
• Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources regarding orders
• Provide individualized customer service with high quality and professional standards
• Progress Reporting - Communicate concise status updates to keep all stakeholders informed
• Provide back up support to other team members

What You Will Need

• Excellent communication skills, both oral and written
• Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity
• Ability to multi-task, prioritize and manage time effectively
• Excellent interpersonal skills to create positive interactions with customers and team members.
• Ability to think quickly, research and troubleshoot to provide resolutions to customers
• Experience managing heavy call and email volume daily
• Experience with Salesforce CRM preferred
• Experience with NetSuite ERP highly desirable
• Ability to remain calm and in control, even when under pressure
• Regular attendance is critical

What We Offer

• Competitive salary
• Paid time off
• Paid holidays
• Medical, dental, vision, disability and life insurance
• 401k with employer match
• Profit sharing

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within this range varies by work location and may also depend on tenure, job-related knowledge, skills, and experience.

Physical Demands

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Work will require individuals to enter plant areas where performance factors such as heat, noise, dust, lifting of materials, and working around equipment will be encountered.

Equal Opportunity Employment

Tournesol Siteworks provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. In addition to federal law requirements, Tournesol Siteworks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.