SWAT Manager

About TruX Retail Partner
TruX Retail Partner is a retail solutions company built to work differently. We combine experienced people, adaptable solutions, and forward-thinking technology to help retailers solve complex challenges and execute with confidence.

SWAT Manager

The SWAT Manager leads the development and execution of automation, process improvement, and operational efficiency initiatives supporting Space Planning and Remodel/Reset programs. This role oversees a specialized technical team responsible for developing scalable tools, automated processes, and technology-enabled solutions that reduce manual work, improve accuracy, and drive productivity and financial performance across all brands.

The SWAT Manager establishes team priorities, manages resources, and partners with Space Planning, Planogram, Floorplan, and Remodel/Reset leadership to identify opportunities and implement solutions that improve operational execution. This role ensures the centralized SWAT team delivers consistent, scalable, and measurable improvements that support business objectives across all brands.

Essential Functions:

• Lead the daily operations of the SWAT team, establishing priorities, managing workloads, and ensuring timely delivery of automation, technical solutions, and process improvement initiatives.

• Provide leadership, direction, coaching, and development to SWAT Analysts, ensuring accountability, technical growth, and consistent execution of team objectives.

• Oversee the development and implementation of macros, automated reporting, tools, and technology-enabled solutions that reduce manual processes and improve operational efficiency.

• Partner with the Director of Innovation and Space Planning and Remodel/Reset leadership to identify opportunities, define requirements, and align team initiatives with business priorities.

• Oversee process improvements related to category loads, cycle-based reporting, data management, and new item cut-in processes across all brands.

• Collaborate with Planogram and Floorplan leadership to identify technical challenges, streamline workflows, and implement solutions that improve execution, accuracy, and productivity.

• Evaluate existing processes and identify opportunities to eliminate inefficiencies, reduce costs, improve data integrity, and deliver measurable productivity gains.

• Establish and monitor performance measures to evaluate the effectiveness of automation and process improvement initiatives, communicating results, opportunities, and recommendations to leadership.

• Lead cross-brand collaboration and standardization efforts, ensuring the centralized SWAT team develops scalable solutions that support consistent processes across all brands.

• Ensure team deliverables and technical solutions meet operational requirements, quality standards, and established business priorities.

Qualifications

• 4+ years of progressive experience in automation, analytics, retail operations, space planning, business intelligence, technology, or a related field.

• Bachelor's degree in business, information technology, data analytics, operations, or a related field preferred; equivalent combination of education and relevant experience may be considered.

• Demonstrated experience leading automation, reporting, technical support, or process improvement initiatives.

• Experience developing or overseeing macros, automated reporting, data management tools, and workflow solutions.

• Experience managing projects, competing priorities, and cross-functional stakeholder relationships.

• Experience providing team leadership, coaching, and employee development.

• Experience identifying operational inefficiencies and translating business needs into scalable technical solutions.

• Experience with retail, merchandising, space planning, planograms, floorplans, remodels, or field operations preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of automation, macros, reporting, data management, and process improvement methodologies.

• Strong analytical and problem-solving skills, with the ability to identify opportunities and translate business challenges into practical technical solutions.

• Demonstrated ability to lead teams, manage priorities, develop talent, and drive accountability.

• Strong project management and organizational skills, with the ability to oversee multiple initiatives and deliverables.

• Excellent communication and collaboration skills, with the ability to build effective relationships across Space Planning, Remodel/Reset, Innovation, and business teams.

• Ability to identify opportunities for operational efficiencies, evaluate potential solutions, and connect automation initiatives to measurable productivity and financial outcomes.

• Ability to lead through influence and establish standardized processes across multiple brands, teams, and locations.

• Ability to identify opportunities for innovation, evaluate potential solutions, and connect analytical capabilities to measurable business outcomes.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required. 

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

 Equal Employment Opportunity Statement 

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.