Become part of one of Sydney's largest psychology practices

Unbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics. We serve our community by creating a safe space that connects incredible people with incredible psychologists.

Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia. We take the work seriously — and each other a little less so.

About the role

This is a full-time role at our Kingswood practice. You'll be a face of Unbound Minds - the first voice our clients hear and the person who keeps the practice running precisely behind the scenes, working alongside our Senior Client Care Coordinator.

You'll manage the client journey end to end: bookings, intake, referrals, Medicare and NDIS billing, payments, and the daily rhythms that keep our clinicians free to do clinical work. This is a role for someone who loves helping people doing it tough - and who also gets quiet satisfaction from a clean end-of-day reconciliation and a client file with nothing missing.

Responsibilities

• Welcoming clients in person and by phone with warmth, enthusiasm and compassion
• Processing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every time
• Running our pre-payment and end-of-day payment processes
• Maintaining complete, accurate records of every client contact and transaction
• Managing bookings, confirmations, intake forms and referrer correspondence
• Triaging client enquiries and matching them with the right psychologist
• General administrative duties and keeping our beautiful practice warm and inviting
  
  

What you'll need

• 2–3+ years' experience in medical or allied health administration or hands-on Medicare claiming experience highly regarded
• Genuine attention to detail: you check the file before you act, and you'd rather ask than assume
• Comfort with structured processes and accountability - we audit our billing and we're proud of it
• High emotional intelligence and warmth under pressure
• Excellent written and verbal communication, and a professional phone manner
• Experience with practice management software (we'll train you on ours)

Benefits of working with Unbound Minds

• Competitive remuneration of $80,000–$85,000 per annum, employed
• The opportunity to genuinely make a difference in mental health care
• A $1,000 per year wellness allowance
• Yearly birthday leave - because who wants to be at work on their birthday?
• Early access to long service leave
• Salary packaging and novated leasing
• Documented processes, real training, and a supportive senior alongside you
• A real emphasis on work-life balance, an endless supply of in-office snacks, and a team of compassionate, genuine, overall amazing human beings
  
  

Apply now

Apply with your CV and a short cover note telling us about the most process-driven role you've held and what you liked about it. We're moving quickly - applications reviewed as they arrive.