Account Manager

About the role

• At USCAPE, we design truly custom apparel built around each partner’s story—crafted with premium quality, sustainable materials, and made to last. We are looking for an Account Manager who thrives in a fast-moving environment and is passionate about delivering excellence at every stage of the order process.
• This role is central to ensuring our partners receive seamless service from order placement through production and delivery. You will be the steady hand guiding details, timelines, and communication—protecting quality, strengthening relationships, and helping our partners grow.

What you'll do

• Account Management, Concept & Order Oversight
• Serve as the primary point of contact for assigned accounts, overseeing the full order lifecycle from Design Concept to Shipment & Delivery.
• Ensure accuracy across product details, pricing, timelines, and client-specific guidelines.
• Manage Design Concept intake, communication, follow up, and approval.
• Manage artwork submissions and approvals, guiding orders through the proofing and confirmation process.
• Partner closely with Sales, Design, Operations, Production, and Logistics teams to ensure every concept or order meets quality and brand standards.
• Track orders through each production milestone, proactively identifying risks and resolving bottlenecks.
• Coordinate with Scheduling teams based on capacity, priority, and deadlines to ensure on-time delivery.
• Monitor material sourcing and inbound shipments to prevent delays.
• Ensure compliance with collegiate licensing requirements (when applicable) and internal quality standards.
• Maintain clear, organized documentation of Concepts, Orders, Approvals, and Client Communication.

Order Systems & Workflow Optimization

• Collaborate with internal teams to improve workflow efficiency and ensure client-specific requirements are met.
• Support training on best practices for order management and system processes.

Cross-Functional Communication & Problem-Solving

• Act as the liaison between clients and internal teams to resolve operational challenges.
• Conduct regular check-ins with production, logistics, and design teams to ensure smooth execution.
• Develop contingency plans to address supply chain or production disruptions.
• Provide proactive updates to clients regarding timelines, changes, or potential issues.

Client Support & Issue Resolution

• Address client questions related to production, delivery timelines, and quality.
• Manage claims and coordinate corrective actions for production or shipping issues.
• Protect the partner experience by responding quickly, transparently, and with solutions.

Qualifications

• Strong organizational and project management skills.
• Exceptional attention to detail.
• Clear, confident communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Experience in order management, production coordination, apparel, consumer goods, or related industries preferred.A collaborative mindset and a positive, solutions-oriented attitude.
  
  

What We Offer

• Compensation: $ 72,384 annually + annual bonus opportunities.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous PTO policy, including vacation and holidays.
• Retirement Plan: 401(k) with profit sharing.
• Hybrid Schedule: 4 days in office / 1 day remote.
• Office & Culture: Renovated headquarters & collaborative team committed to sustainability, creativity, and continuous improvement. We foster a fast-paced yet supportive environment where every voice matters and growth is celebrated.

Equal Opportunity & Physical Requirements

USCAPE is an equal opportunity employer. We are committed to building a team that reflects diverse backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This role requires the ability to sit and stand for extended periods, use hands and fingers to operate a computer and handle materials, and visually review detailed product information. The position may occasionally require lifting and/or moving items up to 30 pounds.

About USCAPE

USCAPE is the trusted partner in custom apparel. We design and produce collections that capture the true spirit of each partner—authentic to their place, community, and story. With iconic styles, one-of-a-kind graphics, and sustainable practices, our apparel goes beyond clothing to become a lasting expression of brand identity. From campus stores to surf shops, breweries, and destination retailers, USCAPE empowers partners nationwide with premium quality, sustainable design, and apparel that customers are proud to wear every day.

Through relentless pursuit of excellence, we celebrate experiences by crafting custom apparel that reflects every partner’s spirit. Our mission guides how we work: with authenticity, collaboration, tenacity, and a commitment to sustainability.