Who we are:

Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the role:
Healthcare data is messy. EHR integrations are complex. And when something breaks, the whole care delivery workflow can stall.

You will be the person who catches problems before operations feels them, builds the system to prevent them from happening again, and translate what you find into fixes that makes sure operations run smoothly.

If you are energized by production ownership, thrive in logs and data, and want your work to directly affect how healthcare gets delivered, read on.

What you will own:

This is a high-ownership, high-visibility seat. You will sit at the intersection of engineering, operations, and product, and your work shows up in every integration.

Bidirectional data flow integrity

You understand how data moves between EHR systems and our platform, and you can trace any problem back to its root. When something drifts or breaks, you find it before someone else does.

Production monitoring that actually prevents incidents

You watch for anomalies and failure signals in real time. Your job is to act on what you see before it becomes a customer-facing problem.

EHR configuration escalations

The operations team handles routine configs but when they hit something they cannot resolve, it comes to you. You own the harder diagnostic layer and know when to pull in engineering versus fix it yourself.

Error taxonomy and triage runbooks

You will help build and maintain the living documentation of known error patterns, what they mean, how to diagnose them, and what the escalation path looks like. When a new error type surfaces, you can figure it out.

Data hygiene and duplicate detection

You’ll run structured reviews to catch duplicate records, stale data, and mapping drift before they create operational problems downstream.

Monitoring tools and new client onboarding

You’ll help build and maintain the monitoring service that validates data sync across systems successfully. You’ll also own running and validating the end-to-end data load process for new integrations.

What we are looking for:

• Systems thinker. You naturally ask how things connect, where they break, and what could cause a downstream error.
• Scripting and data fluency. You can write scripts, run Jupyter notebooks, and query data to inspect, validate, and manipulate records. Python and SQL are preferred .
• Investigator mindset. You are comfortable living in logs, exports, and config screens until you have an answer.
• API fluency without engineering overhead. You can read an API field mapping and understand what it is doing and where it might fail, without needing to write the underlying code.
• Ownership orientation. You notice when something is wrong, flag it, document it, and drive it to resolution without being asked.
• Clear communicator. You can explain a technical problem to a non-technical stakeholder without losing the detail that matters.
• Comfortable with ambiguity. Some of what you will build does not have a playbook yet. You help write it.
• HIPAA awareness. You understand what PHI is, how it must be handled, and why it matters in every system you touch.

Nice to have:

• None of these are required. Any combination is a genuine plus.
• Prior experience with Healthcare and EHRs
• Familiarity with FHIR R4 or HL7 v2 data formats
• Background in healthcare data, operations, or implementation
• Familiarity with CRM or health record platforms at the data or admin layer
• Exposure to MuleSoft or similar integration middleware
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