COMPANY OVERVIEW:

WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their employees and clients. Our mission is to help people live their best lives with industry-leading technology through personalized, holistic well-being. What sets us apart is our dedication to tailoring solutions to the unique needs of each customer we serve.

At WellRight, we embrace and celebrate diversity in all its forms. We are united by a common purpose: to create a meaningful impact through well-being programs that engage and inspire participants while delivering tangible results. Our goal is to foster well-being in the workplace with a versatile and empowering solution, allowing each individual to embark on their own well-being journey. We invite you to explore how you might contribute to our mission.

JOB SUMMARY:

As an Implementation Specialist at WellRight, you will lead new clients through end-to-end implementation and help turn them into long-term WellRight partners. The successful candidate will collaborate with cross-functional teams to deliver customized wellness programs aligned with client needs, manage implementation timelines, and serve as the primary point of contact during the onboarding process. This role requires strong presentation skills to effectively communicate with diverse stakeholders; the ability to lead client meetings and steer discussions; critical thinking to develop effective solutions; creative problem-solving abilities; and comfort with navigating ambiguous situations. As WellRight continues to grow, the Implementation Specialist will play a key role in developing new standards and efficiencies for client success.

RESPONSIBILITIES:

• Act as the primary point of support for assigned clients throughout implementation, ensuring smooth transitions from Sales to Customer Success.
• Lead and facilitate client meetings, set agendas, guide discussions, present key information, and ensure alignment on next steps and dependency due dates.
• Manage implementation timelines, project plans, and coordination between third-party vendors (clients, vendor partners, brokers, data integration providers).
• Communicate technical concepts clearly to diverse audiences, applying strong presentation skills to build client confidence.
• Use critical thinking to assess customer needs and align technology requirements with platform capabilities.
• Develop creative solutions to complex implementation challenges through innovative approaches.
• Serve as a product expert—configure platform settings, conduct effective system training, and optimize user experience.
• Navigate ambiguous situations confidently while maintaining implementation progress despite changing requirements.
• Proactively manage escalations, documenting key details and providing regular project updates.
• Perform technical validation to ensure defect-free program delivery.
• Contribute to cross-functional initiatives and support ad hoc customer success projects beyond core implementations, addressing evolving business needs while driving continuous improvement across processes, tools, team efficiency, and overall client experience

REQUIREMENTS:

• 2+ years of account/project management experience, SaaS experience preferred.
• Technical competence with CRM systems and SaaS platforms.
• Strong facilitation, presentation, and communication skills for both technical and non-technical audiences.
• Demonstrated ability to lead meetings, drive discussions, and guide client decision-making.
• Critical thinking and creative problem-solving abilities.
• Comfort with ambiguity and adaptability in changing situations.
• Customer-centric, goal-oriented self-starter who works well independently and cross-functionally.
• Ability to handle deadlines and stressful situations effectively.
• Highly organized with attention to detail.
• Bachelor's degree required.

OUR TEAM:

WellRight is based in Chicago with a remote team distributed across the country.

We are dedicated to building a diverse, equitable, and inclusive workplace. People of all backgrounds, experiences, abilities, and perspectives are welcome here. We are an equal opportunity employer and encourage applicants from all backgrounds to apply. 

We value every WellRight team member’s unique talents, contributions, and viewpoints. If you’re passionate about technology and wellness, we encourage you to apply even if you don't meet every listed requirement. You never know what opportunities might arise in the future!

COMPENSATION & BENEFITS:

• Competitive Salaries
• • We ensure fair and competitive compensation for your skills and contributions.

• Unlimited PTO + 11 Company Paid Holidays 
• • We believe in mutual trust between employer and employee. Employees are encouraged to take time off to maintain a healthy work-life balance.

• VTO (Volunteer Time Off)
• • As part of our WellRight Gives Back program, employees may participate in scheduled volunteer opportunities or on their own time, at a minimum of 3 hours per quarter. 

• Flexible work schedule 
• • We support a high level of autonomy and responsibility, believing that flexibility and asynchronous work lead to the best outcomes.

• Whole Wellness 
• • We offer affordable health, dental, and vision options.
  • Long-term and short-term disability insurance is fully covered by WellRight, along with additional voluntary benefits such as supplemental life insurance, transit benefits, legal services, identity protection, and pre-tax savings accounts. 
  • We pride ourselves on reducing your healthcare burdens by offering a robust variety of benefits plan options designed to support diverse individual needs.

• 401(k) program matching 
• • 100% with Company contribution of up to 4%. All matches are immediately vested.
  • We’re dedicated to supporting your financial future.

• Pet Wellness
• • We offer access to a comprehensive pet wellness plan that reimburses employees for preventive and routine pet care. At WellRight, we believe pets are an extension of the family, and we provide resources to help you better support and care for your furry friends.
• Paid Pregnancy Medical Leave & Paid Parental Leave
• • We offer up to 12 weeks of paid medical leave for pregnancy and up to 6 weeks of paid parental leave for spouses, adoption, or foster care placement.
  • Families come in many forms, and we believe in supporting working parents with appropriate leave.

• At-home internet stipend 
• • In our primarily remote work environment, we want to ensure you have the tools and environment needed for success.

• Immediate access to a Udemy Business license
• • As we grow, your professional development is vital to our collective success. Udemy offers our employees unlimited access to online learning resources.

• Rewards and incentives for participation in our WellRight Wellness Program
• • We prioritize your well-being with unlimited monetary incentives through our WellRight Wellness Platform and a $125 Annual Fitness Tracking Equipment Allowance.