Attendant, Member Experience

About YMCA Of Lethbridge

The YMCA of Lethbridge is a vital community organization, with a rich history dating back to 1910, and has been a cornerstone of community engagement, child and youth development, and social responsibility. Established on values of honesty, inclusiveness, respect, responsibility, and caring, the YMCA of Lethbridge welcomes individuals of all backgrounds, ages, and beliefs, fostering an inclusive environment where everyone can thrive. The Association offers a wide range of programs and services designed to promote holistic well-being, including fitness and recreation facilities, child care services, educational programs, and community outreach initiatives.

At the heart of the YMCA of Lethbridge's mission is a commitment to building a healthier, stronger, and more connected community. Through its various programs and partnerships, the YMCA empowers individuals to reach their full potential, fosters a sense of belonging, and encourages active participation in community life. With dedicated employees, volunteers, and supporters, the YMCA of Lethbridge continues to make a meaningful impact in the lives of thousands of individuals and families, shaping a brighter future for generations to come.

Job Summary

The Attendant, Member Experience serves the mission of the YMCA of Lethbridge by monitoring member access and private rentals, and by providing exceptional customer service. The main goals of this position are:

1. Monitor access into the Cor Van Raay YMCA and ensure patrons are following proper safety guidelines.
2. Support membership activation and facility rentals.
3. Engage with members and patrons to ensure a high level of customer service.
4. Part-time position
5. Pay $19.50/Hour

Key Relationships

• Member Experience Leaders, including Manager, Member Experience and Acquisitions
• All Association employees and volunteers
• YMCA of Lethbridge members and patrons

Nature and Scope

The Attendant, Member Experience will support the Association as part of the Member Experience team. The major responsibilities of this position are, but not limited to:

Leadership and Strategic Planning

• Exemplify the YMCA of Lethbridge’s Core Values of caring, honesty, inclusiveness, respect, and responsibility.
• Promote a positive, inclusive work environment, responding to general inquiries in a timely manner and in accordance with Association policies and guidelines.
• Commit to exceptional customer service through quality communication and timely responses.
• Be a YMCA ambassador by engaging in and promoting practices and frameworks which ensure diversity, equity, inclusion, and belonging.
• Participate in the YMCA of Lethbridge’s health and safety program including incident management and emergency response when required.
• Identify and accurately report potential safety hazards.
• Effectively engage in communication and information exchange with internal and external stakeholders.

Organizational and Department Management

• Contribute to the completion of administrative duties within Member Experience when required.
• Maintain and update the user database with accurate and detailed information.
• Occasionally carry out tasks requiring a reasonable degree of mental effort and concentration.
• Model best practices, upholding high standards for excellence in team implementations.
• Work on proceduralized tasks that require following prescribed standard practices.
• Ensure all assigned checklists, reports, and forms are completed in a timely manner.
• Complete accurate cash-outs.
• Support the set-up and take down of facility spaces and equipment, ensuring scheduled events start and end on time.
• Report concerns to a member of the Member Experience leadership team.
• Monitor facility activities while ensuring participants are following YMCA of Lethbridge policies and procedures.
• Attend all required YMCA trainings and recertifications.

Financial Management and Philanthropic Involvement

• Model the Association’s dedication to philanthropy.
• Participate in Fund Development Initiatives to further the impact of team efforts
• Adhere to the team’s annual budget.

External Relations and Advocacy

• Build positive relationships with members, patrons, employees, volunteers, and other stakeholders.
• Role model team initiatives and projects within the Association.
• Follow policies regarding confidentiality to safeguard data and information and handle sensitive information with a strong sense of ethics and confidentiality, in addition to all Association policies and guidelines.
• Participate in external growth opportunities in alignment with team goals.

Physical/Special Demands

• This position includes prolonged standing and walking
• This position involves the ability to lift 20 kgs

Qualifications and Experience

• Customer service experience is considered an asset
• Evidence of an acceptable Police Information Check and Child Intervention Check
• Three professional references are required

At the YMCA of Lethbridge, we believe that everyone deserves to be treated with respect, dignity, and fairness. We are committed to creating a workplace that is welcoming and inclusive for all, regardless of age, race, gender, sexual orientation, disability, or any other characteristic. We strive to provide equal opportunities for employment and advancement, and we encourage all qualified candidates to apply. The YMCA of Lethbridge is committed to fostering an inclusive hiring process. If language accommodations are needed at any stage of the application or interview process, please contact us at hr@lethbridgeymca.ca. We are happy to offer support through our translation program to ensure accessibility for all applicants.

Candidates must be eligible to work in Canada and possess the necessary documentation to support their eligibility, such as a valid work permit, permanent residency status, or Canadian citizenship.

Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.