About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey.  At Plano Orthopedic & Sports Medicine Center, we pride ourselves on our 45+ years of service to the community, delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork. Here, you'll find more than a job, you'll find a supportive environment where your contributions truly matter.  If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the organization for you!

About the role

Are you someone who enjoys helping others and creating a positive first impression? Our Medical Appointment Scheduler plays a vital role in the beginning of each patient's healthcare journey — and we’re looking for a caring, detail-oriented professional to join our team!

In this important role, you'll be the friendly voice patients hear when they call to schedule their first appointment. This role is responsible for answering inbound calls, scheduling and rescheduling appointments, verifying insurance and demographics, and providing exceptional service. You’ll respond to questions, and help ensure every caller feels heard, supported, and confident in their decision to choose our practice.

The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with electronic health record (EHR) systems.

What you'll do

• A warm, welcoming, and courteous attitude – you enjoy making people feel comfortable and cared for
• Strong attention to detail and a commitment to accuracy, especially when handling confidential patient information
• Excellent time awareness and organizational skills to support both patient and provider schedules
• Professionalism, dependability, and a willingness to support your teammates with a positive attitude

If you’re passionate about delivering great customer service, enjoy working in a fast-paced team environment, and want to be part of a practice that values kindness and excellence — we’d love to meet you!

Qualifications 

• Previous experience in a medical office or clinic environment is preferred, with familiarity in roles such as medical receptionist or dental receptionist.
• Experience with health information management systems and other EMR/EHR platforms is highly desirable, Athena One is a plus.
• Strong organizational skills and attention to detail are essential for managing multiple tasks effectively.
• Proficiency in Microsoft Office applications is required.
• Professionalism
• Awesome Customer Service
• Ability to multi-task, communicate, read, write and comprehend assigned tasks