About Pasona N A, Inc.
Our Philosophy
Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.
Summary:
Pasona is looking for a business consultant who analyze the needs and issues of potential and current clients, builds strong relationships with them to generate opportunities for business proposals and close the deals as well as improve customer retention, increase upsells, and obtaining referrals to ensure customer satisfaction. The business consultant collaborates with cross-functional members internally to deliver consistently excellent customer experiences.
Responsibilities:
- Establishing and maintaining customer relationships
- Visiting clients and potential clients either offline or online
- Understanding the customer's business situation
- Confirming customer satisfaction with services provided and matching expectations
- Identifying potential issues and needs of customers and strategically provide solutions to meet their long-term goals
- Continuously communicate with the customers and collaborate internally to ensure the optimization of the customer experience
- Proposing other services to upsell
- Understanding service contracts and handle renew contracts with solving any issues in a timely manner
- Listening to client feedback and bringing it back to the company for service improvement and development
- Designing solutions for clients’ needs and/or issues with internal cross-functional members
- Preparing sales presentations and making presentations to clients and potential clients
- Negotiating contracts with clients and potential clients
- Preparing sales contracts for orders with contract specialist and submitting them to clients and potential clients
- Obtaining deposits and balance of payment from clients
- Answering client questions about credit terms, services, prices, and availability
- Maintaining client records
- Performing administrative duties related to business development
- Performing special projects and other miscellaneous duties
Requirements:
Education / Experience:
- Bachelor's degree in a related field or equivalent combination of education and experience is required.
- Minimum 5 years of experience in business-related operation or equivalent combination of education and experience is required.
- Experience as a project manager in system implementation is a strong advantage.
- 3 years of HR related or Accounting related or business consulting experience is preferred
- Experiences in intangible sales is a plus
Required Skills:
- Growth mindset (Strong will and motivation for developing own business skills)
- Excellent written and verbal communication with clients / Pasona internal teams
- Be able to work as part of a team or collaborate with colleagues
- Critical and logical thinking, and problem-solving skills
- Project planning and management skills
- Strong processing skills of numbers
- Multitask and prioritize work across various proposals or clients
- Read, write, and speak in business level both Japanese and English
- Ability to deliver presentations and to negotiate when needed
- Proficiency in Microsoft Office software
- Ability to visit multiple clients. (may also need to travel to different states)
Preferred Skills / Certificate:
- Excellent analytical skills
- Use of AI tools(ChatGPT, Copilot etc...) in business
- Basic HR or accounting knowledge
- PMP certification is advantageous
* Salary: $70,000-110,000 (Base Salary) + Profit Sharing
* Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Holiday pay
* Work Hour: 9:00-6:00 Local time (Hybrid work)
* Location: Torrance, CA or Chicago, IL are preferred. Also available in either San Jose, or New York office.
Note: Job title may change depending on work experience