About Poggio

As the pioneer and leader in AI-powered Account Intelligence, Poggio is at the forefront of the AI revolution. We’re working with some of the world’s largest and most highly regarded brands to help bring their revenue organizations into the intelligence age. Poggio is driving real and measurable ROI to leading enterprises today, and we’re building a hybrid customer engineering / account management organization to partner closely with our customers and guide them in their journey to making account intelligence an org-wide competency.

Poggio delivers winning POVs for sales. Through comprehensive AI-powered account intelligence, Poggio arms GTM teams with the deep insights they need to lead smarter, more meaningful exec-level conversations to close bigger deals faster.

Poggio’s AI agents discover, synthesize, and contextualize data from thousands of sources to deliver a concise view of everything to know about a customer. Poggio then applies a company’s unique differentiation, proof points, battle cards, and more to deliver compelling narratives, winning POVs, and actionable account plans that position sellers to speak in the customer’s language, confidently lead with value, and attach to the customer’s biggest priority—so customers buy, buy their solution, and buy it now.

Enterprise grade and delivered at scale, Poggio is trusted by large, global revenue teams. Poggio’s platform is easily configurable to map to organization’s unique GTM motion and value framework with uncompromising security, privacy, and compliance that meet the most rigorous enterprise requirements. Backed by Accel Partners and Spark Capital, Poggio makes Account Intelligence an org-wide core competency, helping revenue leaders unlock value selling at scale and accelerating revenue growth.

About the role

As a Customer Engineer at Poggio, you'll be responsible for working hand-in-hand with our top accounts to power their ongoing success with Poggio, creating our customer success strategy to deliver a repeatable world-class customer experience. This role combines technical expertise with an enthusiasm for how revenue organizations operate at scale, and will see you architect the customer journey, defining best practices from pre-sales through renewal. You’ll be responsible for mapping our customers’ goals into Poggio, and ensuring that it translates into demonstrable and measurable real world outcomes.

You'll work closely with our leadership team, owning the creation and evolution of our customer engagement strategy, which influences how we deliver world-class customer outcomes at scale.

What you'll do

Pre-Sales & Customer Onboarding:

• • Partner with the sales team to understand customer organizations, priorities, and success metrics
  • Work with sales and the customer to understand business challenges, goals, and potential use cases, translate them into their Poggio workspace configuration
  • Ensure seamless handoff from sales to post-sales by setting clear expectations and defining success plans that map to customer priorities and business outcomes

Customer Success & Account Ownership:

• • Serve as primary point of contact post-sale, building trusted relationships with key stakeholders and decision makers
  • Provide first-line support, proactively identifying potential problems before escalation
  • Drive product adoption through ongoing training, enablement, and strategic guidance
  • Advocate for customers internally, working cross-functionally to resolve issues and influence roadmap

Strategic Account Management & Expansion:

• • Own customer retention, renewal strategy, and identify expansion opportunities for sales
  • Lead account strategy discussions, aligning customer needs with our business goals
  • Provide executive-level reporting on how customers are deriving value from Poggio and new opportunities for increasing that value across all customers

You may be a good fit if you have

• 5+ years of experience in a relevant role (Sales Engineering, Solutions Engineering, Account Management, Customer Success, Solution Architecture, or Customer Engineering)
• Experience working with or selling to large global revenue organizations with understanding of enterprise sales processes
• Technical inclination with ability to learn new technologies quickly
• Strong communication skills, especially for technical presentations
• Ability to speak fluently with both technical stakeholders and business executives
• Organized approach to work, managing concurrent opportunities effectively
• Entrepreneurial mindset to think big and deliver simple solutions while learning new skills
• Experience with sales technologies, CRMs, and sales enablement platforms

Nice to haves

• Experience as an enterprise seller
• Experience in a customer-facing role for AI solutions
• Experience with large global revenue organizations (either working at one, or selling to them)

Benefits

• Competitive pay, stock options, and benefits
• Unlimited, flexible PTO
• Remote-first, with option to work in our SF office in Jackson Square
• At least biannual off-sites to meet with the team (attendance optional)
• Health care plan (medical, dental, vision)
• 401k plan with employer matching
• Wellness benefit ($1200/year for whatever nourishes you)
• Paid parental leave