About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

Portside is seeking an experienced and customer-focused Safety Manager to support aviation safety teams in effectively leveraging our safety and compliance software. This role serves as a subject matter expert in aviation safety, regulatory requirements, and SMS best practices, working closely with customers to drive adoption, provide industry insight, and ensure the platform aligns with real-world safety workflows. The ideal candidate will have a strong background in aviation safety and compliance, with the ability to translate operational and regulatory needs into actionable guidance and product insights.

This position requires up to 30% of travel.

Key Responsibilities 

• Serve as a subject matter expert for aviation safety, supporting customers in applying the platform to their safety programs, manuals, and operational workflows.
• Lead initiatives to ensure customer safety teams successfully adopt and mature their use of the software.
• Review, interpret, and provide recommended updates on safety manuals, SMS documentation, ASAP programs, and related policies to support best practices and regulatory alignment.
• Provide consultative support to customers on safety program implementation, optimization, and continuous improvement (advisory-focused).
• Analyze industry trends, regulatory updates, and audit findings to inform product strategy and customer success initiatives.
• Gather, synthesize, and communicate customer feedback and safety use cases to Product and Development teams to guide feature enhancements and prioritization.
• Collaborate cross-functionally with Product, Customer Success, and Development to ensure features and workflows align with real-world safety operations.
• Provide leadership with insights into emerging trends, customer challenges, and opportunities within aviation safety programs.
• Support training initiatives, webinars, and educational content related to safety best practices and software usage.

Qualifications

• Strong background in aviation safety, operations, or regulatory compliance.
• Experience working with safety manuals, SMS documentation, ASAP programs, and regulatory guidance.
• Comfortable working within SaaS platforms; able to quickly learn and apply software to support customer needs.
• Analytical and innovative, with the ability to translate operational and regulatory requirements into actionable product recommendations.
• Strong written and verbal communication skills.

What We Offer

• Competitive base salary
• Fully remote work
• Generous time off policy
• Health, dental, and vision insurance
• Opportunities for professional development and career advancement.
• Dynamic, collaborative, and fast-growing work environment.