About Primavera Foundation

The Primavera Foundation is a non-profit community development organization that has been co-creating pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services.

The Operations Specialist II at STAR Village is responsible for creating and maintaining a safe, secure, and trauma-informed environment for all residents. This tent site operates with a harm reduction approach and fosters a stable, collaborative community for 25-30 women. This includes consistent site monitoring, conflict resolution, and coordination with leadership and partner agencies. The Resident Specialist plays a key role in supporting women living in the outdoor encampment, which serves as a transitional space toward permanent housing. They help maintain a stable and respectful community, provide sanitation oversight, and collaborate with the City of Tucson and Old Pueblo Community Services to uphold high operational standards.

Successful candidates are empathetic, dependable, and committed to helping others. They model respectful behavior, follow safety protocols, and contribute to a harm reduction approach that supports healing and self-sufficiency for up to 30 women.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):

·         Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.

·         They should be able to function effectively in a moderately noisy and fast-paced outdoor setting.

·         Staff are expected to walk the site regularly, stand for extended periods, and lift supplies as needed.

·         Ensure compliance with all operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.

·         Assist with referrals and intakes and coordination of volunteers, interns, and other support staff on site.

·         Maintain a visible, supportive on-site presence during assigned shifts, including perimeter checks at least every two hours and completing the proper tracking logs.

·         Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crisis situations.

·         Uphold and model trauma-informed, gender-responsive practices, especially in conflict de-escalation and resident engagement.

·         Monitor adherence to community agreements and respond promptly to violations or safety concerns.

·         Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in ServicePoint/HMIS and other systems.

·         Coordinate with service providers and ensure appropriate site access and support for external partners.

·         Oversee camp inventory and supplies, including weekly/monthly tracking and coordination with Philanthropy Services for donations and sack lunch assignments.

·         Attend regular 1:1 check-ins, monthly team meetings, and conduct monthly house meetings.

·         Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.

·         Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.

·         Foster a respectful and inclusive environment for all residents, staff, and volunteers.

·         Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.

·         Represent Primavera positively in all interactions with residents, volunteers, and the public.

·         Attend agency-wide and team meetings, training, and professional development sessions as required.

·         Perform other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Certification in non-violent de-escalation techniques, or willingness to obtain through Primavera-provided training.

·         Excellent verbal, written communication abilities, and strong conflict resolution skills.

·         Demonstrated ability to work effectively in emotionally challenging situations and with individuals from diverse cultural backgrounds.

·         Self-motivated, highly organized, and capable of meeting deadlines in a fast-paced environment.

·         Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general computer literacy.

·         Able to work both independently and collaboratively as part of a rotating team.

·         Skilled in prioritizing tasks, managing multiple responsibilities, and coordinating with team members.

·         Experience in planning, organizing, and executing projects with minimal supervision.

·         Strategic thinker with sound judgment and the ability to make informed decisions.

·         Proven leadership qualities, conflict management, and fostering a positive team culture.

·         Strong understanding of health and safety compliance standards.

MINIMUM QUALIFICATIONS:

·         High school diploma or equivalency

·         Minimum of one year of experience working with individuals experiencing mental health challenges, substance use, housing insecurity, or relevant lived experience.

·         Commitment to trauma-informed care, harm reduction principles, and equity.

·         Proficiency in computer systems and software, including databases and Microsoft Office Suite

·         Flexibility to work evenings and weekends as needed to meet program demands

·         Reliable transportation, valid driver’s license, and current vehicle registration.

·         Food Handling Certification

·         First Aid and CPR Certification

·         Level 1 Fingerprint Clearance Card

PREFERRED QUALIFICATIONS:

·         Bilingual (English/Spanish)

·         Two years of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.

·         Knowledge of ServicePoint (HMIS) systems to easily transition into position.

PHYSICAL ENVIRONMENT/CONDITIONS:

·         Comfortable working in various weather conditions, including heat, rain, and wind.

·         Ability to work in a moderately noisy, fast-paced outdoor environment.

·         Ability to walk around the site regularly, standing for extended periods, and lifting supplies up to 25lbs.

·         Ability to travel to off-site locations for meetings, training, or program support.

·         Sufficient visual acuity and hand dexterity to manage data entry, review reports, and operate computer systems effectively.

This job description is intended to indicate the basic nature of the position and examples of typical duties that may be assigned. It does not imply that all positions within the job description perform all the duties listed, nor does it necessarily list all possible duties that may be assigned. Successful candidates will be able to perform the essential functions of the position, with or without reasonable accommodation.

The Primavera Foundation is committed to a discrimination-free workplace and to providing equal employment opportunities (EEO). No employees and applicants for employment will be discriminated against because of race, color, creed, religion, gender, gender identity, gender expression, actual or perceived sexual orientation, national origin, age, pregnancy, mental or physical challenging condition, marital or family status, amnesty, political affiliation, status as a covered veteran, or other protected characteristic in accordance with applicable federal, state, and local laws.