PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

The Account Manager will serve as the primary point of contact for MARKET customers, focusing on onboarding, engagement, and retention. This role will build trust and relationships with pharmacies, ensure they achieve maximum savings, and help them integrate MARKET into their daily workflows. The Account Manager will use data-driven insights to demonstrate value, foster customer loyalty, and drive repeat purchases.

The ideal candidate is a registered pharmacy technician with at least three (3) years of pharmacy technician experience and has strong interpersonal skills with a passion for helping customers succeed. Experience in account management or customer success is preferred.

KEY RESPONSIBILITIES:

Customer Onboarding:

• Initiate a multi-channel welcome outreach to new customers, ensuring a smooth introduction and establishing the Account Manager as their primary point of contact.
• Conduct a kick-off call & training to introduce MARKET, understand customer needs, goals, and purchasing behavior, and provide a consultative product training focused on areas of interest.
• Develop a Success Plan summarizing the kick-off call conversation, listing goals, actions, and milestones for success.
• Use personalized savings insights to showcase MARKET’s value during onboarding.

Customer Engagement and Retention:

• Conduct structured post-onboarding check-ins until customers establish consistent purchasing habits and become regular users, transitioning to quarterly check-ins thereafter.
• Use a consultative approach to build strong relationships by understanding customers' unique needs and workflows.
• Conduct quarterly check-ins to provide updates, share new savings opportunities, and ensure continued engagement.
• Identify at-risk and underperforming customers using real-time dashboards and initiate targeted interventions.
• Provide tailored incentives to accelerate purchasing behavior.
• Manage escalations by bringing in other teams (customer service, IT, etc.) when necessary, while remaining the primary point of contact for the account.

Customer Insights & Performance Optimization:

• Drive increased purchase frequency and order size through strategic account management.
• Upsell additional products and services that align with customer needs.
• Cross-sell other PrimeRx products and services that align with customer needs.

Collaboration and Feedback:

• Partner with the Director of Account Management to refine engagement strategies and processes.
• Provide feedback to internal teams to improve MARKET features and functionality based on customer needs.

JOB COMPETENCIES:

• Strong relationship-building skills, with the ability to connect with customers and build trust.
• Familiarity with retail pharmacy workflows and purchasing processes.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Excellent communication and problem-solving skills.
• Self-motivated, adaptable, and results driven.

QUALIFICATIONS:

• Registered pharmacy technician with a minimum of 3 years of pharmacy technician experience (required).
• Experience in account management, customer success, or a similar role (preferred).
• Bachelor’s degree in business, healthcare, or a related field (preferred).
• Proficiency with CRM platforms and data analysis tools (preferred).

WORKING CONDITIONS:

• This is a remote role requiring a home office setup and occasional travel for customer engagement and industry events.

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Paternity Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.