PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

POSITION SUMMARY:

PrimeRx is seeking a motivated and tech-savvy Pharmacy Technical Support Intern to join our growing Support Services Team. This internship is ideal for students or recent graduates interested in healthcare technology, customer support, or pharmacy operations. You will gain hands-on experience assisting our support team in resolving customer inquiries related to our pharmacy management software, apps, and related systems.

KEY RESPONSIBILITIES:

• Shadow and support Tier 1 Technical Support Representatives in handling pharmacy customer inquiries.
• Learn and assist in resolving basic technical issues related to pharmacy software functionality, insurance rejections, and hardware/network configurations.
• Respond to customer requests through phone, email, and chat under guidance from experienced team members.
• Document and track support tickets in our internal system, ensuring clarity and accuracy.
• Participate in team meetings, training sessions, and knowledge-building workshops.
• Collaborate with Support Managers and Subject Matter Experts to escalate and troubleshoot technical issues.
• Demonstrate a strong customer service mindset, with a focus on professionalism and clear communication.

REQUIREMENTS:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Pharmacy, Healthcare Administration, or related field.
• Strong interest in pharmacy operations, software systems, or technical support.
• Basic understanding of IT systems, software, and networking concepts is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Eagerness to learn and contribute to team success.

WHAT YOU’LL GAIN:

• Real-world experience in a healthcare technology company.
• Exposure to pharmacy operations and software support systems.
• Mentorship from experienced professionals in the pharmacy tech industry.
• Opportunity to grow your technical, communication, and problem-solving skills.

BENEFITS:

• Paid internship (if applicable)
• Mentorship & professional development
• Networking opportunities
• Access to company employee assistance programs
• Complimentary refreshments (HQ only)

COMPENSATION: $16.50 per hour, onsite

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.