PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.

KEY RESPONSIBILITIES:

• Adhere to PrimeRx guidelines and assist pharmacies partnering with PrimeRx in following the correct procedures, including Conversions Pharmacy Setups, New Pharmacy Setups, Add-Ons and Data Merging (for PrimeRx Enterprise and PrimeRx Cloud).
• Ensure seamless and efficient Onboarding and Implementation experience for our customers.
• Provide comprehensive training to pharmacies tailored to the specific modules they have purchased (for PrimeRx Enterprise and PrimeRx Cloud Modules).
• Troubleshoot technical and operational issues as they arise for PrimeRx Enterprise and PrimeRx Cloud Products and Services.
• Deliver exceptional customer support services, ensuring client satisfaction.
• Stay current with new features, product enhancements, and changes in relevant laws and regulations, maintaining up-to-date knowledge to assist clients better
• Project Planning & Scheduling: Develop comprehensive project plans, timelines, dependencies, and resource allocation to ensure efficiency.
• Team Leadership & Task Delegation: Lead, inspire, and assign tasks to the team based on expertise, fostering a high-performance environment.
• Communication & Stakeholder Management: Facilitate clear communication, engage stakeholders, manage expectations, and address concerns proactively.
• Resource & Quality Management: Optimize resource utilization and uphold quality standards for all project deliverables.
• Problem Solving & Decision Making: Address challenges promptly and make strategic decisions aligned with project and organizational goals.
• Reporting & Documentation: Provide regular updates, maintain thorough records, and ensure transparency in project progress.
• Installation & Training: Oversee hardware/software installation and deliver necessary training for seamless adoption
• Onsite & Remote Support: Travel to client locations, medical offices, and remote sites for hands-on technical assistance, ensuring professional appearance and camera readiness for virtual support.
• Flexible Scheduling & Physical Demands: Work flexible hours, including conversions and technical projects; lift and move heavy equipment as needed.
• Client Interaction & Customer Service: Engage with clients, end users, and employees, providing excellent customer service and maintaining a professional demeanor.
• Technical Problem-Solving: Address various IT challenges across hardware, software, and networking, requiring adaptability and continuous skill development.
• Independent Work & Proactive Approach: Manage tasks autonomously, stay self-motivated, and take a proactive approach to troubleshooting and learning.
• Documentation & Reporting: Maintain accurate records of onsite visits, issues, and solutions for reference and compliance.
• Secure Access & Remote Collaboration: Utilize VPNs and remote communication tools to securely access corporate systems and collaborate effectively.

QUALIFICATIONS:

• Education: Minimum High School diploma or College degree required.
• Certification: Pharmacy Technician certification preferred.
• Technical Skills: Proficiency in both hardware and software, with experience in installation, troubleshooting, and providing user support.

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Paternal Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.