PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

PrimeRx seeks an experienced and detail-oriented Pharmacy Technician with 2-3 years of hands-on experience using PrimeRx software to join our dynamic support team. In this role, you will serve as a key resource in assisting our PrimeRx support organization, providing technical insights, user guidance, and workflow optimization support to clients using PrimeRx pharmacy management systems.

This position is open to candidates located in New York only.

KEY RESPONSIBILITIES: Responsibilities include but are not limited to:

• Provide front-line support to pharmacies using PrimeRx software, helping resolve technical and user-related issues.
• Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items.
• Offer insights and feedback to improve PrimeRx software functionality, training materials, and support processes.
• Guide clients through best practices for pharmacy operations within the PrimeRx system.
• Document issues, resolutions, and user feedback in support logs and ticketing systems.
• Conduct training sessions or onboarding for new clients or support staff, leveraging your PrimeRx experience.
• Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving PrimeRx features.
• Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience.

Required Qualifications:

• Certified Pharmacy Technician (CPhT) or equivalent experience, preferred.
• 2–3 years of experience working with PrimeRx pharmacy software in a retail or outpatient setting.
• Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third-party claims.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in handling customer inquiries with professionalism and a problem-solving mindset.

Preferred Qualifications:

• Prior experience in a technical support or customer service role.
• Familiarity with other pharmacy software systems and healthcare IT.
• Experience with help desk/ticketing systems (e.g., Salesforce, Jira).
• Bilingual proficiency is a plus.

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

This position is open to candidates located in New York only.

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.