Proto is the local communication platform for business and government. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with high-traffic contact centres from industries such as financial services, healthcare and gaming. Proto's nationwide social impact deployments for government agencies are also sponsored by development leaders such as the Gates Foundation to ensure customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual natural language processing engine for mixed and local languages, in addition to AICX Add-Ons for GPT, analytics, third-party apps and proactive chat. Check out proto.cx and our Series A announcement!

About the team

Proto’s team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working across 15+ countries. We’re a remote team of self-starting and entrepreneurial machine learning engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.

Job Summary

• Deploy updates and fixes
• Build and set up development tools, infrastructure, and monitoring tools
• Develop scripts to automate and improve development and release processes
• Participate in on-call rotation and P1 incident process
• Design and maintain procedures for system troubleshooting and maintenance

Requirements

• BSc in Computer Science, Engineering or relevant field
• Experience with kubernetes on cloud infrastructure such as GCP and AWS
• Proficient with git and git workflows
• Proficient with docker
• Strong knowledge to write scripts with bash, python to automate system routines
• Understanding of network security and cyber attack response measures

Nice-to-Haves

• Experience with helm
• Strong knowledge of relational and noSQL databases

Benefits

• 20 vacation days. In addition to local holidays.
• Full remote. Work anywhere in the world with stable internet.
• Cowork. Access any coworking office on Earth (and drink free coffee).
• High & equal salaries. Get paid higher than average and equally with global colleagues.
• Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
• Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
• Visa support. Request support with immigration to countries in our corporate group.
• Stock options. Qualify for employee stock options with leadership positions.
• Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.

Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.