Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto's deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out proto.cx and latest funding round announcement!

About the team

Proto’s team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female management working across 15+ countries. We’re a remote team of self-starting and entrepreneurial SaaS engineers, operations and growth professionals. Our remote team follows established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.

Job Summary

As a Fullstack Developer, you will be responsible for the development and maintenance of complex AI Customer Experience (AICX) software and infrastructure.

Roles and Responsibilities

• Build/develop the application, server, services, and database that make up the foundational structure of our web application
• Deliver end-to-end features at the highest standards of quality
• Proactively improve architecture and resolve technical debts
• Maintain a healthy codebase (maintainable, scalable, secure, bug free)
• Acquire a complete understanding of our SaaS products
• Be involved in end to end product development
• Collaborate with our product, QA and client support teams

Requirements

• 3+ years work experience with Python and TypeScript Development
• Strong in Python 3 and FastAPI development, including in areas of multi-threading, asyncio and performance optimization
• Strong relational database skills: writing SQL queries or using an ORM
• In-depth knowledge and passion for following best practices
• Adept at finding the right tool for each task, avoiding the NIH syndrome
• Experience with Docker and Docker Compose
• Strong knowledge of Vite and React development and best practices
• Strong knowledge of TypeScript
• Understanding of modern styling techniques such as TailwindCSS
• Familiarity with the principles of Responsive Web Design
• Able to troubleshoot performance problems and memory leaks using Chrome/Safari’s developer tools

Nice-to-Haves

• Background in natural language processing and/or computational linguistics
• Previous experience in SaaS or AI companies
• Fluency in multiple languages

Benefits

• 20 vacation days. In addition to local holidays.
• Full remote. Work anywhere in the world with stable internet.
• Cowork. Access any coworking office on Earth (and drink free coffee).
• High & equal salaries. Get paid higher than average and equally with global colleagues.
• Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
• Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
• Visa support. Request support with immigration to countries in our corporate group.
• Stock options. Qualify for employee stock options with leadership positions.
• Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.

Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.