Proto is the leading generative AICX platform for local languages. Our inclusive chatbots excel at usecases for customer and employee experience, consumer protection, and indoor navigation. Powering the Proto AICX Platform are large language models, such as ChatGPT, and our proprietary ProtoAI for exceptional text and voice accuracy in underserved languages. Proto's localised, enterprise-level capabilities include data privacy options such as hybrid and on-premise hosting, customised contact centre analytics, and a 24/7 prompt engineering service.
About the team
Proto is a fully-remote global team across 10+ countries, with 50% female management. We’re a remote team of AI engineers and SaaS professionals that thrive on cross-cultural collaboration, with opportunities to periodic in-person work opportunities.
Job Summary
As the Region Manager (Africa) at Proto, you will be responsible for driving B2B revenue growth by managing direct sales and overseeing reseller partnerships across your region. Building upon Proto's regional AICX deployments, including key clients like the National Bank of Rwanda, you will play a crucial role in expanding our market presence. You will identify new business opportunities, manage relationships with regional resellers, and ensure the successful execution of sales strategies to meet and exceed revenue targets.
Requirements
- At least 5 years of experience in enterprise sales or account management roles within the B2B SaaS industry, preferably in AI-driven customer experience (AICX) solutions.
- Proven track record of achieving and exceeding sales targets through both direct sales efforts and reseller management.
- Strong understanding of sales cycles in the financial, government, and healthcare sectors, with the ability to navigate long sales processes and complex client ecosystems.
- Experience with managing resellers, channel partners, and regional distribution networks, ensuring alignment with company sales objectives.
- Ability to leverage existing deployments at regional clients to expand Proto's solutions.
- Ability to cross-sell or upsell Proto across multiple usecases beyond customer experience, including employee experience, consumer protection, and indoor navigation.
- Demonstrated proficiency in consultative selling techniques, building long-term relationships with key decision-makers.
- Strong analytical skills with the ability to forecast sales, measure KPIs, and adapt strategies to optimise performance.
- Exceptional communication and presentation skills to effectively convey value propositions to C-level executives.
Nice-to-Haves
- Experience working in priority markets, such as Rwanda, Kenya, Uganda, and Nigeria.
- Familiarity with customer support automation tools, including chatbots, ticketing systems, and analytics.
- An established network within the financial, healthcare, transport, and/or government sectors.
Benefits
- 20 vacation days. In addition to local holidays.
- Full remote. Work anywhere in the world with stable internet.
- Cowork. Access any coworking office on Earth (and drink free coffee).
- High & equal salaries. Get paid higher than average and equally with global colleagues.
- Tech incentive. Let us pay you back for work devices and tech upgrades.
- Visa support. Request support with immigration to countries in our corporate group.
- Stock options. Qualify for employee stock options with leadership positions.
- Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.
Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.