Customer Success Manager (Self-serve)

[About StudioXID] 

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]

ProtoPie is looking for a Customer Success Manager for our Self-serve team. As a Customer Success Manager at ProtoPie you will be in charge of creating positive customer experiences and maximizing the value that our users get from our product. The Self-serve team is in charge of users that subscribe directly through our website, which means that you will be in charge of the scaled Customer Success initiatives for our Self-serve customers — who range from Individuals and Freelancers to SMBs or large companies without the need for our Enterprise solutions.
We are looking for a driven, proactive and passionate Customer Success Manager, who can skillfully guide our global Self-serve user base from onboarding to success at scale. You are someone who strive for taking a proactive approach to Customer Success, and tries to anticipate user’s needs and resolve them through scaled and efficient processes, instead of through reactive customer support. Furthermore, you are a great communicator who can represent our company in a professional yet friendly manner, as you will be the face of ProtoPie for our users.

[Responsibilities]

  • Drive Customer Success at scale for our Self-serve user base.
  • Resolve customer issues through both reactive and proactive means.
  • Produce and write content in relation to documentation, FAQs, customer spotlights, and product launches.
  • Engage with our users across our Community and Social media channels to help resolve their issues, and maximize their value with ProtoPie.
  • Collaborate on projects and activities related to Customer Success with other teams such as Marketing, Customer Learning, Sales and Product.
  • Drive the innovation and improvements of the overall customer experience, to remove any inconveniences and maximize the satisfaction throughout the customer journey.

[Qualifications]
Must
  • 1+ year(s) experience with customer success in a SaaS company.
  • Native or fluent English communication skills (writing and verbal).
  • Experience with writing documentation and technical content.
  • Driven and self-sufficient with a strong attention to detail.
  • Multi-cultural and global mindset to deal with our global user base.
Plus
  • Native or fluent Chinese, Korean or Japanese communication skills (writing and verbal).
  • Experience from working in a global B2B SaaS company.
  • Experience from working in a fast-paced startup environment.
  • Experience from working in a global company with international team members.

[How We Work]
Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards.

4. Global Citizenship

We respect each cultural trait and always consider the global market in work.

5. Team Player

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Work Anywhere & Work Anytime

Our working hours and locations are based on flexibility, but we still work together. The members of Team ProtoPie are working in Canada, Sweden, China, and other nations worldwide.

2. Unlimited Vacation

Recharge your batteries! We believe innovation stems from a clear and relaxed mind rather than an overworked one.

3. Welcome Awards

For new joiners, we support KRW 1,000,000(USD 830) for buying personal peripherals and items for better work efficiency.
- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

4. Education Benefits

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

5. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.
- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

6. Internet & Communication Benefits

We support internet and mobile expenses to enrich our remote working environment.

7. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangements]
  • Flexible working hours (Generally from 10 AM to 7 PM KST in HQ).
  • Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
  • HQ: Itaewon, Seoul, South Korea

[Hiring Process]
  • Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
  • Interview process may be slightly changed depends on the position.
  • All interviews will be conducted via video call.
  • Employment will be terminated if you are found to have falsified information on your resume and portfolio.


If you have any questions, please feel free to reach us at job@protopie.io


CRO

Seoul, South Korea

Share on:

Terms of servicePrivacyCookiesPowered by Rippling