[About StudioXID] 

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]

We seek an experienced Online Business Manager to lead and grow ProtoPie's online sales. This is an exciting opportunity for someone with a proven track record in e-commerce or SaaS businesses, looking to make an impact in a fast-growing company.

As the Online Business Manager, you will oversee the end-to-end customer journey and drive business growth across ProtoPie's online offerings, Free, Basic, and Pro Plans. You will work closely with cross-functional teams, including marketing, customer support, and product, to optimize sales, improve customer experience, and maximize revenue opportunities.

[Responsibilities]

• Analyze customer journey and key buying factors to create and refine the overall business strategy, ensuring it aligns with ProtoPie's vision and growth objectives.
• Develop and implement strategies to drive conversion from free to paid plans, focusing on immediate and long-term customer engagement.
• Lead efforts to grow revenue by leveraging resources, including marketing, customer success, and product, to identify growth opportunities and improve the customer experience.
• Act as a key point of contact for customers, gather Voice of Customer (VOC) insights and share feedback with the product team to influence future features and enhancements.
• Identify and execute upselling opportunities within the existing customer base, increasing the lifetime value of each user.

[Qualifications]

Must

• 5+ years of experience in product management in e-commerce, or online business operations.
• Strong experience in SaaS business and a deep understanding of how to drive growth in a subscription-based environment.
• Ability to dive deep into data, analyze customer behavior, and make data-driven decisions to optimize the business.
• Must be fluent in communicating in a 100% English-speaking work environment.

Plus

• A solid understanding of UX design, user experience design principles, and familiarity with the designer community.

[How We Work]

Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards.

4. Global Citizenship

We respect each cultural trait and always consider the global market in work.

5. Team Player

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Welcome Awards

For new joiners, we support KRW 1,000,000(USD 830) for buying personal peripherals and items for better work efficiency.

- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

2. Education Benefits

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

3. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.

- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

4. Internet & Communication Benefits

We support internet and mobile expenses to enrich our remote working environment.

5. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangements]

• Generally from 10 AM to 7 PM KST in HQ.
• Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
• HQ: Itaewon, Seoul, South Korea

[Hiring Process]

• Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
• Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
• We will let you know the application result within 2 weeks of your application.
• All interviews will be conducted via video call.
• Interview process may be slightly changed depending on the position.
• Employment will be terminated if you are found to have falsified information on your resume and portfolio.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.
As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

If you have any questions, please feel free to reach us at job@protopie.io