[About StudioXID] 

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]

The Account Manager – China will build and nurture strong, long-term relationships with clients across China, working closely with our authorized reseller partners. The primary goal is to ensure that client needs are met with exceptional service and tailored solutions, driving customer satisfaction and business growth. This role demands an in-depth understanding of the Chinese market, local business culture, and the ability to deliver results across client expansion, new business acquisition, and renewals.

[Responsibilities]

Client Relationship Management:

• Cultivate and sustain strong, strategic relationships with key clients in China, ensuring long-term partnership success.
• Act as the main point of contact for clients and the reseller partner, managing inquiries, resolving issues, and providing ongoing support.
• Conduct regular check-ins and meetings with clients to assess satisfaction, gather actionable feedback, and identify areas for continuous improvement.
• Provide expert guidance to clients on product adoption and usage, positioning the company's solutions as integral to their success.

Sales and Account Growth:

• Identify new business opportunities and drive the expansion of existing accounts, ensuring consistent revenue growth.
• Develop and implement tailored account strategies to meet sales targets, increase market share, and exceed client expectations.
• Prepare and present compelling proposals, presentations, and contracts, aligning solutions to client needs and business objectives.
• Manage renewals and upsell opportunities, focusing on client retention and long-term engagement.

Project Coordination:

• Collaborate with cross-functional teams (Product, Marketing, and Customer Support) to ensure the timely and successful delivery of solutions and services.
• Oversee project timelines, manage resource allocation, and proactively resolve potential delivery obstacles.
• Maintain regular communication with clients to provide updates on project progress, ensuring transparency and client satisfaction.

Market Intelligence & Strategic Insight:

• Stay informed about trends, competitors, and developments in the Chinese market to shape effective account strategies.
• Leverage market insights to advise clients on best practices, positioning the company as a thought leader.

Reporting & Performance Analysis:

• Maintain meticulous records of client interactions, sales progress, and project milestones.
• Generate reports to track key account metrics, sales activities, and overall performance.
• Analyze client data and feedback to identify trends, uncover new opportunities, and optimize account management efforts.

[Qualifications]

Must

• At least 3+ years of experience in B2B SaaS sales, account management, or a related field, with a strong focus on the Chinese market.
• Proven success in meeting or exceeding sales quotas and objectives.
• Demonstrated expertise in managing client relationships, SaaS license expansions, renewals, and up-sell opportunities.
• Excellent communication and presentation skills, with the ability to influence decision-makers across all levels of the organization.
• Strong understanding of the pain points and challenges design teams face in automotive, technology, gaming, MedTech, and related industries.
• Ability to work effectively across internal teams (Marketing, Product, Customer Support) to deliver customer-centric solutions.
• A solutions-oriented, proactive approach to managing accounts and resolving client challenges.

Requirements

• Fluency in Mandarin Chinese, with proficiency in English.
• Deep knowledge of Chinese business practices, cultural nuances, and market dynamics.
• Proven track record in building and maintaining effective, long-term client relationships.
• Strong organizational, project management, and multitasking skills.
• Ability to work autonomously in a fast-paced, dynamic environment.
• Start-up mindset with a focus on results, agility, and continuous improvement.
• A passion for customer success and a commitment to delivering high-quality results.
• Willingness to travel for customer visits and events if needed.

Plus

• Experience in UI/UX design processes or familiarity with design tools, especially with a focus on the role of prototypes in the design workflow.
• Strong logical thinking and a willingness to learn low-code/no-code tools and technologies.
• Experience delivering training sessions or presentations to design teams, particularly on software such as ProtoPie.
• Familiarity with sales tools such as Salesforce, Apollo, or other CRM platforms.

[How We Work]

Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards.

4. Global Citizenship

We respect each cultural trait and always consider the global market in work.

5. Team Player

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Welcome Awards

For new joiners, we support KRW 1,000,000(USD 830) for buying personal peripherals and items for better work efficiency.

- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

2. Education Benefits

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

3. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.

- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

4. Internet & Communication Benefits

We support internet and mobile expenses to enrich our remote working environment.

5. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangements]

• 10 AM to 7 PM CST recommended
• Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
• Office: TBD

[Hiring Process]

• Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
• Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
• We will let you know the application result within 2 weeks of your application.
• All interviews will be conducted via video call.
• Interview process may be slightly changed depending on the position.
• Employment will be terminated if you are found to have falsified information on your resume and portfolio.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.
As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

If you have any questions, please feel free to reach us at job@protopie.io