Position Summary

The NOC Engineer monitors and remotely diagnoses networked EV charging equipment across multiple charger models, manufacturers, customers, and regions. The role converts incomplete or ambiguous reports into defined technical conditions, evaluates likely failure domains, performs approved remote actions, and either resolves the issue or produces a complete technical escalation.

This is an investigative technical role, not a script-driven support position. Success requires strong diagnostic reasoning, comfort working across hardware and software systems, and the judgment to distinguish charger faults from site power, connectivity, configuration, payment, backend, or field-service issues.

Key Responsibilities

·       Monitoring and incident response: Monitor charger availability, connectivity, faults, transaction activity, authorization failures, energy delivery, and station-health trends. Prioritize incidents based on safety, customer impact, ownership, service status, and business risk.

·       Remote diagnostics: Define the observable symptom and affected scope; form and rank likely causes; analyze logs, sessions, connectivity, configuration, firmware, fault history, audit history, and prior cases; perform approved resets, retrievals, updates, or configuration actions; validate the outcome.

·       Commissioning support: Validate asset records, provisioning, network enrollment, OCPP endpoint settings, SIM/APN and modem status, approved firmware, payment-terminal readiness, and successful authorization and charging tests for applicable Level 2 and DC fast chargers.

·       Technical escalation: Route issues to the correct OEM, Engineering, Development, Field Services, installer, electrician, payment provider, or connectivity provider. Include the symptom, scope, evidence, tests, results, likely failure domain, unresolved questions, and requested action.

·       Case management: Maintain Salesforce as the authoritative technical record. Document work performed, evidence reviewed, results, dependencies, owner, next step, and follow-up date. Identify duplicate or related cases and preserve clear handoffs.

·       Safety and boundaries: Recognize unsafe conditions, take approved steps to make equipment inoperative, and route physical electrical or repair work to qualified resources. Avoid unsupported firmware or configuration changes.

Required Qualifications

·       Demonstrated ability to troubleshoot technical systems by forming hypotheses, selecting tests, interpreting evidence, and narrowing the likely cause.

·       Working knowledge of IP networking concepts, including connectivity, TCP/IP, DNS, URLs, cellular communications, SIMs, APNs, VPNs, and remote-device access.

·       Working understanding of electrical fundamentals relevant to EV charging, including voltage, current, power, breaker capacity, grounding, phases, load management, and upstream site infrastructure.

·       Ability to interpret logs, timestamps, system states, event sequences, transaction records, configuration values, and historical trends.

·       Strong written documentation and concise technical communication skills.

·       Ability to work effectively across multiple platforms, global teams, and external technical partners.

·       Professional-level written and spoken English and ability to work the assigned overnight schedule.

Preferred Qualifications

·       Experience supporting EVSE, distributed energy systems, industrial controls, telecommunications, IoT devices, payment terminals, or other remotely managed field equipment.

·       Experience with OCPP 1.6 or later and common message flows such as BootNotification, StatusNotification, Authorize, StartTransaction, StopTransaction, MeterValues, configuration retrieval, and remote reset.

·       Experience with AC Level 2 and DC fast-charging systems, Salesforce, Grafana or similar monitoring tools, Linux, SSH, VPNs, firmware management, and structured log analysis.

·       Experience coordinating investigations with OEMs, field technicians, electricians, Engineering, or software-development teams.

·       Technical degree, certification, or equivalent practical experience in electrical engineering, electronics, computer science, IT, networking, telecommunications, mechatronics, or a related discipline.

Experience and Education

·       A four-year degree is preferred, not required.

·       Equivalent experience in network operations, field engineering, industrial equipment, telecommunications, technical support, or complex hardware/software troubleshooting should be accepted.

·       Two or more years of relevant technical troubleshooting experience is preferred. Direct EVSE experience is valuable but should not replace demonstrated diagnostic capability.

Measures of Success

·       Independently conduct a structured station-health assessment.

·       Distinguish among charger, site-power, connectivity, configuration, payment, backend, and customer-related failure domains.

·       Resolve approved remote issues without unnecessary dispatch or escalation.

·       Produce complete cases and technically actionable escalations.

·       Demonstrate proficiency across assigned charger families and operational portals.

·       Contribute recurring findings to SOPs, playbooks, and knowledge-base content.

Work Schedule

Assigned shift (range): 8:30 p.m. to 5:30 a.m. or 11:30 p.m. to 8:30 a.m. IST. Holidays are conditional on business needs, or as otherwise assigned by the organization.

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

What We Do:

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

Why Blink:

• Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
• Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
• Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
• Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet