Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

We are looking for a hands-on Revenue Controller to join our Finance team to lead global revenue recognition and strategy across a SaaS (subscription and usage-based models) portfolio. This role will ensure compliance with ASC 606, lead month-end close activities, and partner with cross-functional teams to optimize revenue processes. You will bring both technical and operational revenue experience, team leadership, and lead special projects. This position will report to the Corporate Controller. The Revenue Controller will manage a global team across multiple regions, ensuring operational consistency and strategic alignment.

Responsibilities:

• Read and interpret customer contracts to identify terms and conditions that impact revenue recognition in a customer-centric and accountable manner.
• Work with Global Finance team in setting up ASC 606 revenue recognition models, ensuring consistency, technical accuracy, and alignment with company policy.
• Execute monthly and quarterly revenue close activities in a timely, accurate, and well-documented manner.
• Manage compliance related to revenue recognition controls with a strong focus on accountability and reliability.
• Support external audits through clear documentation, responsive communication, and collaborative engagement.
• Collaborate closely while building effective working relationships across Finance and non-Finance teams, including Sales, Legal, and Operations.
• Apply ASC 606 technical accounting guidance to company-specific revenue scenarios involving complex, multi-element arrangements.
• Review of new contracts, amendments, and statements of work (SOWs) to ensure compliance with GAAP and company policy.
• Identify, document, and communicate complex revenue accounting matters to stakeholders and auditors in an authentic and clear manner.
• Prepare technical accounting memoranda under US GAAP.
• Contribute to the continuous improvement of revenue policies, procedures, and processes in an agile and innovative technology environment.
• Respond to revenue-related inquiries and ad-hoc requests to deliver clear analysis, insights, and recommendations to internal stakeholders.

Requirements:

• Bachelor’s degree in Accounting, Finance, Business, or related field (CPA or MBA preferred).
• 8+ years of progressive experience in revenue accounting, revenue operations, or finance within a SaaS or software company.
• Experience managing and mentoring team members, providing guidance, reviewing work, and supporting professional development.
• Strong technical revenue accounting expertise with in-depth knowledge of ASC 606 and the ability to apply it to complex transactions.
• Demonstrated ability to review and approve journal entries, reconciliations, and control activities in compliance with internal controls and accounting standards.
• Proven ability to scale and improve global revenue processes in a high-growth environment.
• Proficiency with systems such as Salesforce, Maxio, and NetSuite, a plus.
• Strong analytical, verbal, and written communication skills, with the ability to present complex issues with clarity to stakeholders at all levels.
• Demonstrated ability to handle multiple tasks effectively with the ability to manage non-negotiable timelines.
• Self-starter with proven problem-solving ability, capable of identifying issues, proposing solutions, and executing initiatives independently.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for the Revenue Controller role is between $155,000 and $175,000; actual salary will be commensurate with a candidate's experience, skill and location.

Still unsure?

At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.