Real Estate Legal Assistant/Paralegal (Client Support Specialist)

Company Overview
Closer Conveyancing is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Our mission is to streamline the property conveyancing process for lawyers and legal professionals, ensuring it is optimized for today's needs and future innovations. We pride ourselves on our values of trust, integrity, and delivering a world-class product.

About the Role
Are you a Real Estate legal professional looking to transition into legal tech? We’d love to hear from you!

We’re currently seeking a passionate and energetic Client Support Specialist to support clients using Closer — our software platform designed to transform how clerks, lawyers, and their clients close real estate transactions across Canada. Reporting to the Manager, Client Services, you will work closely with clients to support their success, build strong relationships, and ensure they get the most out of the Closer platform. You're a great fit for this role if you love helping people, are action-oriented, and are a quick learner.

What You'll Do:

• Respond to client inquiries through our chat platform, providing timely and helpful support.
• Proactively reach out to clients for check-ins and ongoing support.
• Be knowledgeable on providing support to clients regarding their legal documents. 
• Provide additional Closer training to clients as requested. 
• Maintain and update help center articles. 
• Manage database requests and support other Client Services tasks as needed.
• Serve as the subject matter expert (SME) on Manitoba real estate transactions, providing guidance and support to clients and internal researchers on Manitoba-specific processes, requirements, and best practices. 

What You'll Bring:

• Minimum of 2+ years of experience in Manitoba residential real estate conveyancing, real estate law, or a similar legal environment.
• Strong working knowledge of the Manitoba real estate closing process, including land titles registration, mortgage transactions, legal documentation and conveyancing procedures.
• Ability to serve as a subject matter expert (SME) on Manitoba real estate transactions, providing guidance and support to clients and internal teams.
• Strong written and verbal English communication skills, with the ability to communicate confidently across various platforms, including chat and video.
• A passion for helping people and providing an exceptional client support experience.
• Comfort working in a fast-paced, results-driven environment.
• Strong organizational skills and the ability to manage multiple priorities while meeting timelines.
• Familiarity with Alberta or Ontario real estate conveyancing is an asset.
• Previous experience using Closer Conveyancing software is an asset.

The base salary range for this role is $55,000-$60,000 CAD annually, plus a performance bonus of up to 10% of base salary. Final compensation will reflect your experience, domain depth, and demonstrated delivery. In accordance with provincial pay transparency legislation, Closer discloses a pay range for all advertised positions.

Equal Opportunity & Statutory Notices

At Closer we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.

AI may be used to support certain administrative aspects of our recruitment process. However, every application and resume is carefully reviewed by members of our team, and all screening and hiring decisions are made solely by the hiring team.

This is a newly created position for an existing team.

Please note that only candidates whose experience and qualifications align with the specific requirements of the role will be contacted.