DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world’s most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Field Services Operations Specialist

Position Location: Remote - work from anywhere in the United States. Must be located near a major airport.

Travel Requirements: Up to 15% domestic travel. Must have a valid driver’s license and ability to rent vehicles.

JOB SUMMARY

The Field Services Workforce & Reporting Analyst supports the Field Services Operations function with a primary focus on workforce analytics, staffing visibility, dashboard development, forecasting support, and recurring manpower reporting. This role provides direct analytical support to the FS Associate Director - Ops & Personnel by converting workforce data into clear, actionable reporting that supports leadership decision-making across Field Services programs.

This person partners closely with Field Services Operations leadership, program-level stakeholders, recruiting, HR, and internal operations partners to maintain accurate headcount data, validate staffing inputs, identify trends, and improve visibility into current and projected manpower needs. The role is intended to strengthen the department’s ability to understand active headcount, open requisitions, pending starts, future demand, utilization indicators, and staffing risks across programs.

The Field Services Workforce & Reporting Analyst will be responsible for maintaining reliable reporting routines, improving data quality, documenting assumptions, and helping standardize the way workforce information is collected, analyzed, and presented. This person will communicate and operate in line with organizational goals and values, departmental objectives, and the priorities established by Field Services Operations leadership.

The Field Services Workforce Planning Analyst will receive limited direction on day-to-day work and general instruction on new projects, tasks or assignments. Will execute and assist team leadership on projects, tasks or assignments of complex scope. Will work independently or under limited supervision.

The Field Services Workforce Planning Analyst will receive little instruction on day-to-day work, general instructions on new assignments

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

ESSENTIAL FUNCTIONS

Workforce Analytics & Forecasting Support (35%)

• Support development, maintenance, and continuous improvement of workforce planning tools, forecasting models, staffing summaries, and manpower tracking files
• Analyze staffing trends, headcount changes, projected starts, open needs, attrition signals, and program-level demand inputs to support near- and long-term planning
• Prepare summaries comparing current staffing, pending starts, approved requisitions, and projected program needs for FS Associate Director and leadership review
• Support probability-weighted forecasting, planned versus active headcount views, and other workforce planning calculations as directed by Field Services Operations leadership
• Identify potential staffing gaps, data inconsistencies, reporting conflicts, and trend-based risks; elevate findings with clear supporting information

Reporting & Dashboard Development (35%)

• Build, maintain, and refine dashboards, scorecards, Excel workbooks, Smartsheet reports, and recurring workforce reporting packages for leadership review
• Improve visibility into active headcount, pending starts, open requisitions, projected demand, staffing gaps, and workforce movement across Field Services programs
• Prepare weekly, monthly, quarterly, and annual workforce reports that support executive updates, program reviews, recruiting discussions, and operating cadences
• Convert raw staffing data into clear business insights, visual summaries, charts, tables, and concise leadership-ready reporting outputs
• Maintain consistent reporting formats, definitions, filters, formulas, and presentation standards across Field Services Operations reporting products

Data Quality, Validation & Source Alignment (15%)

• Validate data quality and alignment across rosters, headcount plans, requisition trackers, pending start lists, program inputs, and reporting source files
• Research and resolve discrepancies between workforce reports, dashboards, source files, and stakeholder inputs before information is distributed
• Maintain documented assumptions, calculation logic, report definitions, source ownership, update cadence, and version control practices for workforce reporting
• Support data intake routines that improve accuracy, repeatability, and confidence in recurring Field Services workforce reporting

Operational Review Support (10%)

• Support preparation of monthly, quarterly, and annual workforce reviews, leadership briefings, and staffing strategy discussions
• Partner with Field Services Operations leadership to organize program-level inputs into clean reporting packages, summary tables, and decision-support materials
• Assist with tracking follow-up items, reporting requests, and action items generated from workforce planning and staffing review meetings
• Support ad hoc analysis related to hiring plans, program staffing, workforce movement, recruiting progress, and leadership information requests

Process Improvement & Reporting Standardization (5%)

• Recommend improvements to reporting tools, reporting flow, data structure, intake practices, and recurring workforce reporting routines
• Assist with documentation of process maps, job aids, report instructions, definitions, assumptions, and calculation logic for Field Services workforce reporting
• Identify opportunities to improve automation, visibility, accuracy, and repeatability within Field Services Operations reporting processes

Completion of Assigned Tasks and Deliverables on Time and on Budget

Performs Other Related Duties as Assigned

POSITION REQUIREMENTS (INTERMEDIATE LEVEL FOR ALL THE FOLLOWING)

• Knowledge of workforce planning, headcount tracking, business analytics, reporting, and operational data management practices
• Knowledge of field service, construction, commissioning, engineering, staffing, or mission critical environments preferred
• Knowledge of recruiting lifecycle data, requisition tracking, candidate pipeline reporting, or applicant tracking system outputs preferred
• Skilled in Excel-based reporting, formulas, pivot tables, data validation, charting, and structured workbook management
• Skilled in converting raw staffing data into clear business insights, summaries, dashboards, and leadership-ready reporting outputs
• Skilled in completing assignments accurately with strong attention to detail and recurring data validation discipline
• Ability to explain trends, risks, assumptions, and reporting outputs clearly to technical and non-technical audiences
• Ability to work successfully in a remote environment through effective communication, organization, self-motivation, proactiveness, and follow-through in a distraction-free workspace
• Ability to manage multiple reporting priorities simultaneously, work under pressure, and meet close deadlines
• Ability to identify issues, recommend actions, and escalate data quality or reporting risks appropriately
• Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) along with strong organizational skills for file management
• Experience with Smartsheet, Power BI, ATS reporting, dashboard tools, workforce planning systems, or similar reporting platforms preferred
• Ability to learn client, department, and/or industry-specific management software as required

PHYSICAL DEMANDS

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Frequently required to remain in a stationary position
• Frequently communicating via phone, video conferencing, and written correspondence

TRAVEL / RELOCATION REQUIREMENTS

• Must have a valid driver’s license and ability to rent vehicles.
• Up to 15%, this may include travel to any or all 50 US states.
• Must be located near a major airport.
• Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
• Travel may involve transportation by car or plane depending on the destination and nature of the business need.
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.
• Potential for international assignments.
• Potential relocation opportunities may exist per project needs.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business, Analytics, Finance, Operations, Human Resources, Project Management, or related discipline

OR

• Two years of additional relevant experience in lieu of degree

PLUS

• Minimum three years of experience in reporting, analytics, workforce planning support, operations analysis, staffing coordination, project coordination, or similar business support functions
• Experience supporting workforce reporting, headcount planning, staffing analytics, recruiting operations reporting, or recurring leadership reporting preferred
• Experience supporting field service, construction, engineering, commissioning, staffing, or mission critical environments preferred
• Experience supporting remote teams, dashboard development, Smartsheet tools, Power BI, ATS reporting, or similar platforms preferred

BENEFITS

DLB Associates offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​

​NOTICE TO THIRD PARTY AGENCIES:

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.