The Role

We are seeking an experienced and hands-on HR Manager to lead and deliver all aspects of the People function within a growing health-tech scale-up. As the company’s first dedicated HR hire, this role will take ownership of day-to-day HR operations, employee relations, people processes, and organisational development, while helping build a scalable people function for future growth.

This is a broad generalist role suited to someone who is comfortable operating independently in a fast-paced environment and confident in managing most HR matters without significant day-to-day support from senior leadership. External specialist HR/legal support will be available for highly complex matters.

The role is offered on a hybrid basis from our London office, currently near Chancery Lane.

The role is 4 hours per day, 20 hours per week, Monday-Friday.

Core Responsibilities

• Own and manage all HR operations across the employee lifecycle, including onboarding, probation, performance management, promotions, and offboarding
• Act as the primary point of contact for all employee relations matters, including disciplinaries, grievances, performance concerns, absence management, and workplace issues
• Ensure company policies, contracts, and HR practices remain compliant with UK employment law and aligned with business needs
• Maintain and improve HR systems, processes, documentation, and employee records
• Support hiring managers with recruitment processes, interview coordination, and hiring best practices
• Develop and maintain employee policies, handbooks, and people processes appropriate for scaling the business
• Partner with managers and founders to provide pragmatic HR advice and coaching
• Support the development of performance management, engagement, and culture initiatives
• Identify areas for improvement and help build a scalable people function as the company grows
• Manage relationships with external HR and employment law advisors where required
• Contribute to organisational planning, workforce development, and future people strategy

Requirements

• 6–10+ years of HR generalist experience, ideally within a scale-up, SME, or high-growth environment
• Proven experience independently managing employee relations cases and advising managers on HR matters
• Strong working knowledge of UK employment law and HR best practice
• CIPD Level 7 qualification preferred, or CIPD Level 5 with significant relevant experience
• Experience building or improving HR processes in a growing organisation
• Comfortable operating as a standalone HR professional with a high degree of autonomy
• Strong interpersonal and communication skills with the ability to build trust across all levels of the organisation
• Pragmatic, commercially minded, and able to balance people and business priorities
• Highly organised and able to manage multiple priorities in a fast-paced environment
• Experience within technology, digital health, healthcare, or regulated environments would be advantageous

Dyad's mission is to improve the delivery and efficiency of healthcare.

We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.

Dyad is an energetic, health-tech startup, currently around sixty staff. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Our products

Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page.

Primary care operations: Dyad develops a suite of products for healthcare operations, including:

• BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.