At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

The Executive Housekeeper is responsible for the overall leadership and execution of housekeeping operations across private residences, cottages, cabins, townhomes, and managed association properties. This role oversees staffing, vendor management, budgeting, quality control, and homeowner services while ensuring high standards of cleanliness and guest satisfaction.

• Location: EWH – Old Greenwood 
• Status: Full-Time (includes evenings, weekends, holidays) 
• Pay Rate:  $85k to $110K DOE 

What You'll Do

 Staff Management 

• Recruit, hire, train, and terminate housekeeping staff 
• Manage employee relations, performance reviews, and disciplinary actions 
• Oversee payroll, timesheets, scheduling, and overtime control 
• Supervise in-house staff, HOA teams, and third-party vendors 
• Maintain HR documentation and compliance 
• Manage uniforms and supplies 
• Continuously improve procedures, efficiency, and cost control 

Residential Housekeeping Operations 

• Develop and maintain cleaning standards and procedures 
• Train lead and line staff on daily and deep-clean processes 
• Schedule and oversee deep clean programs and vendor services 
• Create daily schedules and weekly forecasts 
• Conduct quality inspections and ensure service standards 
• Manage owner requests and work orders through IQWare 
• Approve vendor invoices and track billing 
• Coordinate with Concierge and Owner Services teams 
• Manage supplies, linens, and housekeeping inventory 

Association (HOA) Housekeeping 

• Supervise cleaning of shared/common areas 
• Schedule daily services and arrival preparation 
• Create staff schedules two weeks in advance 
• Assign daily work based on budget considerations 
• Conduct regular inspections of common areas 
• Manage inventory and ordering for association properties 

Inventory Control 

• Maintain accurate inventory records 
• Order supplies and manage purchase orders 
• Track missing or damaged items and coordinate replacements 
• Conduct monthly inventory audits 
• Bill owners/guests for damages or materials where applicable 
• Coordinate warranties and vendor returns 

Homeowner Services 

• Assist with monthly owner statements and billing inquiries 
• Respond to homeowner questions and resolve issues 
• Coordinate linen and houseware installations 
• Support guest and owner arrivals when needed 

Additional Duties 

• Participate in special projects and cross-functional support as needed 
• Assist other departments during peak operational demands 

Core Service Standards 

All employees are expected to: 

• Maintain professionalism, appearance, and positive attitude 
• Deliver exceptional guest service (greeting, engagement, follow-through) 
• Take ownership of guest and owner concerns 
• Demonstrate knowledge of the property and local area 

About You

• High School Diploma or GED required 
• Strong organizational and communication skills 
• Experience with computer systems and administrative tools 
• Ability to multitask and perform under pressure 
• Self-motivated with strong attention to detail 

Benefits & Perks

• Health Insurance – Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.