About Hancock Processing LLC

In 2022, the mortgage industry took a sharp downturn—rising rates and falling loan volume left processors like us with little to do and no job security. It became clear that relying on a single company left us vulnerable. That moment sparked the creation of Hancock Processing: a new way to process smarter, build stronger relationships, and take control of our future.

Position Overview: Loan Officer Assistant & Disclosure Desk (Dual Role)

The Loan Officer Assistant & Disclosure Desk plays a crucial role in supporting the loan origination process from initial application through disclosing. This dual-function position combines client service, compliance accuracy, and operational efficiency to ensure that all loan files are processed in a timely, compliant, and customer-focused manner. This Dual role comes with an annual salary of $36,400, upon meeting metrics there will be a 10% quarterly raise for the next 12 months. We do promote from within only, this means there are opportunities for growth.

As a Loan Officer Assistant, the role involves working closely with loan officers, borrowers, and processors, to collect documentation, calculate income, verify information, and maintain communication throughout the loan process. This includes managing applications, assisting with pre-approvals, coordinating third-party services, and ensuring that files are complete and ready for submission.

On the Disclosure Desk side, the position is responsible for preparing, reviewing, and delivering accurate disclosure packages in compliance with federal, state, and lender regulations (including TRID, RESPA, and ECOA). The assistant ensures that all required disclosures are issued within mandated timeframes, monitors change-of-circumstance events, and maintains detailed audit trails for regulatory compliance.

Key Responsibilities

• Support loan officers in managing the pipeline of active files, from application to closing.
• Collect and review borrower documentation to ensure completeness and accuracy.
• Input loan data and maintain records in the LOS (Loan Origination System).
• Communicate proactively with borrowers, real estate agents, and internal teams.
• Prepare and deliver initial and re-disclosure packages according to compliance timelines.
• Review Loan Estimates (LE) for accuracy and regulatory adherence.
• Coordinate with lenders and compliance teams to resolve disclosure discrepancies.
• Track and document all changes of circumstance and related re-disclosures.
• Maintain up-to-date knowledge of industry regulations and lender guidelines.
• Completing Compliance Audits on funded files

Skills & Qualifications

• Prior experience in the mortgage or broker industry preferred.
• Strong understanding of loan documentation and disclosure requirements (TRID, RESPA, ECOA).
• Excellent organizational skills with high attention to detail and accuracy.
• Proficiency in LOS platforms (e.g., Arive, Lending Pad) & Lender Portals
• Effective communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.