About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About the role

• The Night Auditor in our front desk department plays a critical role in ensuring smooth hotel
• operations during the overnight shift. This hourly, full-time position is responsible for balancing
• the day’s financial transactions, providing attentive guest service after hours, and preparing the
• property for the next business day. Working largely independently, the Night Auditor serves as
• the primary point of contact for late-arriving guests, handles inquiries and issues that arise
• overnight, and ensures that all systems and reports are accurate, complete, and ready for
• morning management review

What You'll Do

• Perform nightly audit of daily front desk, reservations, and point-of-sale transactions to ensure accuracy and completeness
• Reconcile guest folios, room charges, payments, and adjustments; investigate and correct discrepancies as needed
• Run and verify end-of-day reports, including revenue, occupancy, and night audit summaries, and distribute to appropriate stakeholders
• Check in and check out guests during overnight hours, following all standard procedures and verification steps
• Respond to guest requests, questions, and concerns promptly and professionally throughout the night
• Monitor property security and safety during overnight shift, including periodic property walks and reporting any suspicious activity or maintenance issues
• Prepare, print, and organize daily reports, registration materials, and key packets for upcoming arrivals
• Balance and secure cash drawers, process deposits, and follow cash-handling and credit card security procedures
• Coordinate with housekeeping and maintenance via logs or systems to communicate room status, special requests, and maintenance needs identified overnight
• Ensure lobby and front desk areas remain clean, organized, and welcoming for earlymorning guests and staff
• Follow all hotel policies, procedures, and brand standards related to guest service, confidentiality, and safety
• Support other overnight tasks as assigned to help maintain smooth hotel operations across the 103-room property

Qualifications

• Basic understanding of accounting or bookkeeping principles, including reconciliation
• and balancing
• Comfort working independently and making sound decisions during the overnight shift
• Proficiency with hotel property management systems (PMS) and basic computer skills(email, spreadsheets, report generation)
• Strong attention to detail and accuracy when handling financial transactions and reports
• Excellent communication and customer service skills in English, both verbal and written
• Ability to remain professional, calm, and solutions-focused when addressing guestissues or emergencies at night
• Reliable, consistent availability to work overnight shifts, including weekends and holidays as needed
• Education and Experience:
• • Previous experience in a hotel front desk, night audit, or similar customer-facinghospitality role preferred
  • High school diploma or equivalent; additional hospitality or accounting training is a plus
• Physical Requirements:
• • Ability to stand for extended periods and perform light physical tasks such as lifting,carrying, or moving items up to approximately 25 pounds